Location – HCA at UCH, Some travel required
Permanent
Salary competitive with incentive bonus scheme
HCA Healthcare UK at University College (HCA at UCH) is a joint partnership between HCA UK and University College Hospital. The facility specialises in the treatment of patients with complex haematology and oncology conditions. As Operations and Business Development Manager you will provide overall support for the operations team at HCA at UCH and be responsible for growing and developing the business in line with its growth strategy.
Reporting to the Director of Business Development you will play a key role in supporting and expanding HCA’s business by growing HCA’s market share of patient referrals into HCA Healthcare UK from both International and Domestic markets. The core role includes all aspects of business development and account management from creating a pipeline of new business to increasing revenue generated from existing services.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Non-Clinical team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
1. Work in collaboration with the hospital’s executive, marketing and international teams to successfully deliver against the growth strategy; ensuring appropriate consultant recruitment strategies are in place to support the development of complex haematology and oncology services across the hospital sites
2. Analyse market data for consultants and facility service lines, including referral pathway information, ensuring the relationship priorities are identified and acted upon
3. Onboard and support the development of consultants new to private practice, as well as structuring new growth opportunities for those who have an established set-up
4. Work with the local operational, clinical and relevant NHS teams to ensure comprehensive new starter inductions are completed ensuring compliance with HCA and the relevant Trust policies
5. Establish a trustworthy working relationship, including face to face meetings with consultants and their medical secretaries or practice managers, incorporating an understanding of individual preferences and needs
6. Be an accessible and productive interface between Consultants, clinical teams and the wider HCA network, being responsive and adaptable to requests
7. Work with the local operational and clinical teams throughout the hospital group to effectively deliver new services and treatment pathways that provide our patients with the best possible clinical outcomes
8. Produce and manage consultant contracts, ensuring spend is within budget and compliant with the legal requirements of the sector
9. Act the main point of contact for consultants when they have queries in relation to their profession service agreements and ensure services are being delivered per the contract
10. Support the credentialing team as required to ensure all consultants remain compliant with their mandatory professional documentation
What you’ll bring:
11. Previous experience within the Private Healthcare sector, ideally within hospital providers, intermediaries or insurers
12. Previous experience in account management
13. Previous experience of working in an operational role (desirable)
14. Evidence of success in selling and relationship building
15. Evidence of having strong oral and written communication skills
16. Evidence of working in multicultural environments
17. Strong influencing and negotiating skills
18. Strong IT skills
19. Strong account management skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
20. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
21. Private Healthcare Insurance for treatment at our leading hospitals
22. Private pension contribution which increases with length of service
23. Season Ticket Loan and Cycle to Work scheme
24. Group Life Assurance from day one
25. Critical illness cover
26. Enhanced Maternity and Paternity pay
27. Corporate staff discount for all facilities including Maternity packages at The Portland
28. Comprehensive range of flexible health, protection and lifestyle benefits to suit you
29. Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.