About Our Client
Our client provides Facilities Management services in a technically demanding environment. Their portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance, and technically led FM solutions to single and multi-site operations.
Job Description
* Delivering great customer service to all clients and contractors
* Building outstanding working relationships with clients, contractors, and other functions within the business
* Managing emails and phone calls
* Dealing with inquiries from clients and contractors
* Supporting clients and contractors with any queries
* Assigning jobs to contractors within an agreed time frame
* Chasing up jobs that have not been accepted/attended to
* Managing and updating business-critical issues daily
* Updating systems to ensure complete transparency
* Ensuring that maintenance work is processed in a timely manner
* Communicating with contractors daily, to minimize overdue work
* Challenging unnecessary call-outs and response times
* Working closely with site managers and engineers to ensure a one-team approach to the management of maintenance issues
* Operating and being measured against business KPIs
* Demonstrating professionalism at all times
The Successful Applicant
* Tenacious and results-oriented
* IT literate
* Confident, efficient, and reassuring on the phone
* Great at prioritizing and multitasking
* Friendly and professional
* Looking for ways we can do things better
* Ambitious and keen to progress
* Experience of Facilities or Helpdesk
What's on Offer
* Competitive salary of £25k
* Extensive corporate benefits including Private Medical, Pension 5% employers' contribution, Health and Wellness program, 22 days holidays + bank holidays
* Industry-leading family leave benefits to include 26 weeks fully paid maternity, 8 weeks fully paid paternity
This is an office-based position
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