Senior Customer Service Manager
Global Manufacturing Business
Management of teams across UK & Europe
£55,000 - £65,000 plus bonus & benefits (disclosed below)
Leeds with Hybrid approach
Client Details
Page Group are working with a Global Manufacturer who are a market leader within their industry who are now looking for a Senior Customer Service Manager to join them at their offices in Leeds. With management of 3 Customer Service Managers and 13 FTE underneath, this role will oversee teams across the UK, Germany, France & Denmark, and will be a key role as the business continues to achieve key objectives.
Description
1. Overall responsibility for European Customer Service Strategy and activities, with 3 direct reports and a wider team of 13 FTE.
2. Process and Procedures - ensure process is standardized across all European sites, ensuring procedures are fit for purpose and service provided is identical across all sites.
3. People Management - Provide direct management to 3 FTE (UK & Europe) ensuring they have all the tools and resources available to be successful and support business-wide objectives.
4. Customer Service - Create a culture of world-class service across the business area, ensuring European B2B customers are happy and encourage retention.
5. Stakeholder Management - build strong internal relationships across Production, Commercial, Logistics, Supply Chain, and Finance.
6. Order Management - manage the cradle to grave process for customer orders, ensuring customers are kept up to date with any potential changes, assigning orders, working closely with production planning, and arranging logistics and export documentation.
7. Logistics and Export - ensure correct export process and documentation in line with regulations along with arranging and managing the logistics with both internal and 3rd party carriers.
8. Continuous Improvement - Drive continuous improvement activities across the customer journey, identifying ways to improve service levels, efficiency, productivity, and communication.
Profile
Essential
1. Experience in a similar customer service management role.
2. Experience in a manufacturing / supply chain / export environment.
3. Strong customer-focused approach.
4. Extensive stakeholder engagement.
Desirable
1. European Language (French or German).
2. Knowledge of export documentation.
3. Management of multiple teams or multi-site operation.
Job Offer
This is a fantastic opportunity to join a true industry leader within the Global Manufacturing Space.
Based in Leeds - the role will require occasional travel to other sites. A hybrid approach is on offer with 2 days working from home.
Salary
£55,000 - £65,000
Bonus - up to 15% (business and personal performance)
Pension - up to 11% employer contribution
Holidays - 25 Days plus bank with the ability to buy and sell up to 5 extra
Private medical
x6 life assurance
Free on-site gym
Free parking
Many more salary sacrifice benefits are available.
Job Info
Job Title: Senior Customer Service Manager
Company: CV-Library
Location: Leeds, West Yorkshire
Posted: [Date]
Closes: Jan 20th 2025
Sector: Manufacturing & Surveying
Contract: Permanent
Hours: Full Time
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