Job summary We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service. We will train you on all aspects of the Recruitment process for NHS Wales including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk. Good customer service skills are an essential requirement of this role. This post is Fixed Term/Secondment until 31st March 2027 due to the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. Main duties of the job We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department. We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales. We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service. We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation's values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application. The role may initially be partly home based. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Fixed term Duration 2 years Working pattern Full-time, Home or remote working Reference number 043-AC027-0225 Job locations Companies House Crown Way Cardiff CF14 3UZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential NVQ level 3 or equivalent educational experience Desirable ECDL or equivalent Experience Essential Experience of using a computer and Microsoft office 365 Customer Service Experience Understanding of the importance of maintaining confidentiality Experience of a customer focused environment Desirable Understanding of a computerised recruitment package Previous Experience in busy office environment Experience of working in HR/Training/Recruitment Environment Skills Essential Good IT skills including ability to use MS Office Database skills Desirable Welsh speaker Person Specification Qualifications Essential NVQ level 3 or equivalent educational experience Desirable ECDL or equivalent Experience Essential Experience of using a computer and Microsoft office 365 Customer Service Experience Understanding of the importance of maintaining confidentiality Experience of a customer focused environment Desirable Understanding of a computerised recruitment package Previous Experience in busy office environment Experience of working in HR/Training/Recruitment Environment Skills Essential Good IT skills including ability to use MS Office Database skills Desirable Welsh speaker Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS Wales Shared Services Partnership Address Companies House Crown Way Cardiff CF14 3UZ Employer's website https://nwssp.nhs.wales/ (Opens in a new tab)