Head Of Operations - Live Entertainment
Contract: 12 months Fixed Term
Salary: £45,000 per annum
Working Hours: 5 out of 7 days per week
Benefits:
1. Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
2. Aviva Digicare – Free annual healthcare check
3. Exclusive Benefits & Wellbeing site (Perks at Work)
4. Entertainment discounts – up to 55% off cinema tickets
5. Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
6. Travel discounts – Discounts with holiday companies such as TUI and Expedia
7. Shopping discounts – Save up to 15% at high street and online stores
8. Meals on duty
9. Vodafone discounts
10. Pension scheme and Life Assurance
11. Employee Assistance Programme
12. 23 days + BH’s and an additional day off for your birthday
13. 2 days additional leave, following return from Maternity leave during the first year back
14. Competitive and supportive family benefits
15. Day off for baby's 1st birthday
16. Holiday purchase scheme
17. On-going training & development and career pathways
18. Professional subscriptions paid
19. Financial wellbeing programme and preferred rates on salary finance products
About Us:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we have long-standing partnerships with venues across sports, entertainment, and events, including Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC), and ExCel London.
At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service, is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We aim for Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
About the Role:
Lead and inspire a team of Operational Managers to deliver exceptional service within SEC Food's Live retail and restaurant sector. Manage client relationships commercially, ensuring compliance with policies. Oversee service standards, staff development, and food and beverage operations, exceeding customer expectations. Review business performance, meet financial targets, and demonstrate commercial value to direct reports, leadership, and line managers, aligning with the One Compass vision and strategy.
Key Responsibilities:
1. Planning: Align with SEC brand, drive catering improvements, and apply lessons learned. Monitor market trends and suggest changes.
2. Operations: Ensure top-quality service, exceed targets, and manage suppliers. Drive guest focus, align menus with budgets, and act on feedback. Build stakeholder relationships, maximize performance.
3. People: Foster client relationships, team engagement, and communication. Coach, celebrate success, and manage talent.
4. Financial & Business Development: Control costs, analyze growth opportunities, and develop products. Lead growth strategy, ensure compliance, and achieve profit targets.
5. KPIs: Achieve growth, retention, positive feedback, and cost control. Ensure audits, waste reduction, and supplier compliance.
About You:
1. Team Leadership & Coaching: Realizes potential in others, inspires, celebrates success. Builds relationships on integrity, respect, and trust. Structured, approachable, and motivating.
2. Collaboration & Influencing: Fosters loyalty to the organization. Enthusiastic and promotes best practices. Passionate about what they do.
3. Client & Customer Focus: Builds genuine client partnerships and listens to customers. Creates exceptional experiences.
4. Change Leadership: Leads innovation, adapts to change, and helps others do the same. Flexible, resilient, calm under pressure, and adaptable.
5. Strategic Leadership: Acts with integrity, addresses core issues, identifies talent. Steadfast in challenging situations.
6. Commercial Results: Commercially agile in budgeting, forecasting, and resource management. Pursues profit with integrity.
Experience & Skills:
1. Minimum 2 years in a management role with P&L accountability in high-volume food service.
2. Financial controls, forecasting, and commercial modeling experience.
3. Led teams of 8+ in delivering excellent food and customer service.
4. Change program implementation experience.
5. Strong communication, stakeholder engagement, and IT skills.
6. Health, Safety, and Food Safety management expertise.
7. Commercial acumen to drive sales and profitability.
Why Join Us?
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, enriching our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
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