We have a rewarding opportunity available for a Female Triage Worker to join our Help When You Need It team based in Bristol. You will join us on a part-time fixed term contract to September 2025, working 18.75 hours each week and in return, you will receive a competitive salary of Point 7 £25,584 pro rata and benefits. Benefits: Up to 30 days annual leave (depending on length of service) 3 extra holidays including International Women's Day Excellent development and training opportunities Employer pension contribution (minimum 5% of your gross salary) Mindful Employer Plus Scheme Cycle to Work Scheme Long Service Awards Health and wellbeing programme The successful candidate will provide a high-quality triage service to women with mental health and housing related support needs. All clients are offered initial immediate support to meet their presenting need by the triage worker. The triage worker will then complete an assessment and refer the client to the Help When You Need it support workers for short and medium term outcome based support. The successful applicant will ideally have: Excellent communication skills and the ability to communicate clearly and concisely to match the needs of the caller Be confident using a range of communication methods including phone, Skype, email and text. Be confident using a case management system to record client contact and data Evidence of the ability to provide respectful, non-judgemental and confidential support to women An understanding of the emotional and practical needs of women relating to mental health. Experience of conducting assessments and risk assessments. The ability to effectively manage difficult or emergency situations Experience of working in partnership with a range of statutory and voluntary agencies An understanding of allocating a case load to support workers Knowledge of services and organisations around Bristol Knowledge of what it means to work in a psychologically informed environment Ability to work with colleagues, external agencies and clients face to face and via virtual platforms How to apply: Pleasedownload the application pack from our website and complete the application form. Please submit your application by 9am on Friday 13th December 2024. Please do not send CVs. Interviews will be held w/c Monday 16th December 2024.