Duties and responsibilities
Leads Operations Excellence:
1. • Oversees and manages all areas of German Doner Kebab Restaurant
2. • Ensures guest service exceeds company standards and strong guest satisfaction is maintained
3. • Responds efficiently to guest complaints and takes appropriate action to solve the problem
4. • Enforces and ensures the best quality of products possible is served
5. • Organise and supervise shifts to ensure both team and guest satisfaction
6. • Trains and develops team through strong, well organised training and ongoing operational feedback
7. • Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
8. • Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage
9. • Monitors and ensures compliance with food safety and health & safety rules and regulations
10. • Control costs and minimises waste to ensure maximum profitability of the restaurant
11. • Successfully promote and publicize the GDK brand
12. • Nurture a positive working environment and leads by example
13. • Monitor all restaurant operations and initiate corrective actions
14. • To be duty manager on rotation basis (role shared with supervisors)
15. • Lead all financial areas including sales growth, cost management, and profit growth
16. • Takes responsibility for the business performance of the Restaurant
17. • Analysing and planning restaurant sales levels and profitability
18. • Organising marketing activities, such as promotional events and discount schemes
19. • Preparing reports at the end of the shift / week, including team control, food control and sales
20. • Creating and executing plans for sales, restaurant profit and staff development
21. • Setting budgets and / or agreeing them with the franchisee
22. • Coordinating the entire operation of the restaurant during scheduled shifts
23. • Managing team welfare and providing them with regular feedback
24. • Ensuring that all employees adhere to the company uniform standards
25. • Meeting and greeting guest and organising table reservations
26. • Organising and supervising the shifts of kitchen, dining and counter team
27. • Maintaining high standards of quality control, hygiene, and health and safety
28. • Checking stock levels and ordering supplies and ordering correct amount of supplies
29. • Preparing cash drawers and providing petty cash as required
30. • Helping in any area of the restaurant when circumstances dictate
31. • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
32. • At the end of each shift complete all necessary daily reports
33. • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
34. • To perform any other duties as designated by Operations Manager due to business demands
35. • To take responsibility for and ensure the security of a German Doner Kebab Restaurant
36. • Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records
37. • To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
38. • To administer and maintain the German Doner Kebab PMC system
39. • To monitor the stock storage areas, ensuring they are secure, neat and clean at all times
40. • To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
41. • To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner
42. • To meet and greet all customers where possible and role model exceptional customer care
43. • To monitor the training of restaurant staff including holding annual performance reviews
44. • To lead and comply with maintaining high standards of food quality
45. • To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
46. • Ensure GDK team are always well groomed and smart ready for work
47. • At all times promote and follow legal responsibilities and requirements associated with the business
48. • Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
49. • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance. Business Relationships within the restaurant
50. • Team members and Supervisors
51. • Store Management Team
52. • Guest / Uber drivers
53. • GDK personnel
54. • Store Franchisee
Qualifications
A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
55. • Proven working experience as a Restaurant Manager
56. • Demonstrated experience in customer service management
57. • Extensive food knowledge
58. • Proficiency in English
59. • Computer literacy and familiarity with restaurant management software
60. • Strong leadership, motivational and people skills
61. • Financial management skills