Job summary
We are currently looking for enthusiastic people with excellent communication skills.
The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.
The appointee will proactively communicate information between relevant patients, doctors and professionals.
There is the opportunity for hours per week and 20/25 hours per week
Main duties of the job
1. To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone.
2. Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively.
3. To provide a first point of contact for patients dealing with queries as appropriate.
4. To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice.
5. To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team
6. To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times.
About us
If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients.
Some benefits of working at Lister House Surgery:
7. NHS Pension
8. Access to Blue Light Discount
Job description
Job responsibilities
Please view the Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Skills
Essential
9. A good knowledge of Microsoft Office products and the ability to use email/internet
10. Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
11. Good interpersonal/organisational skills
12. Knowledge of operation of office equipment (photocopiers essential, scanners, desirable)
13. Ability to file accurately
14. Ability to translate information and details accurately both verbally and written
15. Understanding, acceptance and adherence to a strict code of confidentiality
16. Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries
Personal Qualities
Essential
17. Proven ability to liaise appropriately with members of staff at all levels
18. Ability to maintain confidentiality
19. Ability to cope well under pressure
Qualifications
Essential
20. Educated to GCSE level including English Grade C or Equivalent
Desirable
21. NVQ level 2 in Customer Service or similar Customer Service Qualification
Experience
Essential
22. 1 years experience in a Customer Service/Reception environment
Desirable
23. Previous experience of team working
24. Previous NHS experience
25. Experience using SystmOne (or similar)
Other Requirements
Desirable
26. A car owner with a clean licence and appropriate insurance to cover for business miles