Job summary We are currently looking for enthusiastic people with excellent communication skills. The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service. The appointee will proactively communicate information between relevant patients, doctors and professionals. Main duties of the job To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone. Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively. To provide a first point of contact for patients dealing with queries as appropriate. To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice. To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all times. About us If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients. Some benefits of working at Lister House Surgery: NHS Pension Access to Blue Light Discount Date posted 14 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A5287-25-0002 Job locations 207 St Thomas Road Pear Tree Derby DE23 8RJ Coleman Health Centre Coleman Street Derby DE248NH Oakwood Medical Centre Danebridge Crescent Oakwood Derby DE212HT Lister House Surgery Fellow Lands Way Chellaston Derby DE736SW Job description Job responsibilities Please view the Job Description and Person Specification documents for full details regarding this post. When completing your application, please ensure that you clearly demonstrate how you meet the role criteria. Job description Job responsibilities Please view the Job Description and Person Specification documents for full details regarding this post. When completing your application, please ensure that you clearly demonstrate how you meet the role criteria. Person Specification Skills Essential A good knowledge of Microsoft Office products and the ability to use email/internet Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations Good interpersonal/organisational skills Knowledge of operation of office equipment (photocopiers essential, scanners, desirable) Ability to file accurately Ability to translate information and details accurately both verbally and written Understanding, acceptance and adherence to a strict code of confidentiality Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries Personal Qualities Essential Proven ability to liaise appropriately with members of staff at all levels Ability to maintain confidentiality Ability to cope well under pressure Qualifications Essential Educated to GCSE level including English Grade C or Equivalent Desirable NVQ level 2 in Customer Service or similar Customer Service Qualification Experience Essential 1 years experience in a Customer Service/Reception environment Desirable Previous experience of team working Previous NHS experience Experience using SystmOne (or similar) Other Requirements Desirable A car owner with a clean licence and appropriate insurance to cover for business miles Person Specification Skills Essential A good knowledge of Microsoft Office products and the ability to use email/internet Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations Good interpersonal/organisational skills Knowledge of operation of office equipment (photocopiers essential, scanners, desirable) Ability to file accurately Ability to translate information and details accurately both verbally and written Understanding, acceptance and adherence to a strict code of confidentiality Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries Personal Qualities Essential Proven ability to liaise appropriately with members of staff at all levels Ability to maintain confidentiality Ability to cope well under pressure Qualifications Essential Educated to GCSE level including English Grade C or Equivalent Desirable NVQ level 2 in Customer Service or similar Customer Service Qualification Experience Essential 1 years experience in a Customer Service/Reception environment Desirable Previous experience of team working Previous NHS experience Experience using SystmOne (or similar) Other Requirements Desirable A car owner with a clean licence and appropriate insurance to cover for business miles Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lister House Surgery Address 207 St Thomas Road Pear Tree Derby DE23 8RJ Employer's website https://www.listerhousesurgery.co.uk/ (Opens in a new tab)