Job Description
Service Advisor Vacancy!!
My client is looking for a Service Advisor for their branded Aftersales department. Experience in this role is not necessary, we can teach you all you need to know.
Requirements:
Excellent communication, interpersonal and negotiation skills
An ability to be highly organised and able to prioritise workloads
A positive attitude at all times and always lead by example
Key Objectives will include:
Maximising service profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Ensure customer awareness of all products and services available.
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
Maintain effective liaison with sales, parts and workshop teams.
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
You will ensure the highest level of customer care and satisfaction at all times:
Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
Pro-actively contact customers to update them on progress of work.
Notify customers promptly of completion of work.
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Remuneration and Benefits
We offer:
Industry leading salary of £30,000 basic with an OTE of £36,000
Bonus Scheme
CBS Car Scheme
Company pension
22 days holiday (Plus Bank Holidays)
You will also get your birthday off once probation has been passed.
Hours- 40 hours a week. Mon- Fri 8:30am-5pm with alternate Saturday mornings 8:30am-12pm
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