JOB SUMMARY: In collaboration with clinical and operational teams, the incumbent will lead and implement a cohesive organization-wide strategic approach to meeting targets across our contracts, including QOF, Enhanced Services, and any ad hoc contracts as necessary. The individual will ensure that targets meet established standards, with an emphasis on patient satisfaction and clinical quality, while also driving service improvement and operational efficiency. Additionally, the role will involve identifying opportunities for meaningful enhancements, executed in partnership with site teams. KEY PERFORMANCE AREAS Operational Lead and coordinate the team to achieve targets through a combination of personal involvement and delegation to appropriate members of the teams. Communicate, motivate, and inspire others to deliver excellent standards of care. Champion new ways of working to deliver enhanced patient focused care and improved productivity. Ensure workstreams are planned, managed and delivered effectively. Working collaboratively; develop, coordinate and implement efficient and effective patient recall systems. Support and undertake Quality Improvement audit, monitor and report on practice performance at local and organisational levels. Be involved in identifying creating and running ad-hoc searches that are not compiled by external means. Evaluate the effectiveness of protocols and modify plans accordingly. Ensure all protocols/standard operating procedures and policies are reviewed and updated in line with recommended guidelines. Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care. Maintain compliance with guidance and regulations ensuring the Practice meets the essential standards keeping accurate and legible evidence for inspection and audit purposes. Work with site management and informing of claims made in order that financial cross referencing can take place. Ensure forecasts are compiled to demonstrate and track money expected and owed for the practice to ensure all income has been received. Support site and finance team in identifying any inaccuracies and rectifying such issues arising from income and expenditure statements. Manage QOF prevalence. Ensure compliance with contract outcomes and reporting. Performance and Targets Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high-quality patient experience. Monitor performance across the organisations making sure processes particularly recalls and coding are effective. Support and work with partners clinical and non-clinical staff to identify and then achieve targets. Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection. Support the organisation and team members to analyse the information obtained and reporting findings. Information and Data Management Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made. Improve overall data quality and extraction to understand demand, capacity, and activity. Using this to drive improvements in patient access, experience and operational efficiency, better matching of capacity to need and staff experience at work. Support the development of a learning organisation by identifying, challenging, and improving poor performance which may affect patient safety and achievement. Reporting and escalating in a timely fashion where required. Brief sites and organisation on performance levels, advising actions to ensure high achievement across all QOF, ES and IIF contract areas. Review current technologies to identify and implement business efficiencies e.g., increased uptake for patients requiring vaccinations/health checks etc with reduced manual intervention. Oversee the read coding of all patient invitations QOF related to ensure they are coded appropriately, correctly and within the correct timeframe. Identify data quality gaps and create, develop and implement a recall system to capture these patients. Ensure audits are completed within agreed time frames and provide administrative support where necessary. Communication and Engagement Foster a culture of collaboration and promote learning to drive continuous improvement. Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges, highlighting variation and supporting open discussion, escalating good and poor performance in a timely fashion where required. Take an active role in the development and embedding of the Lakeside Healthcare culture, values, and reputation. Work flexibly to support the wider teams when necessary. Promote engagement internally and externally, always acting as an ambassador. Participate in relevant working groups, project groups, service meetings and other forums across the PCNs to agree changes, share learning, discuss challenges, and resolves issues. Policy and Service development Maintain a good and detailed knowledge of emerging policies and/or directives from the Department of Health and Social Care, NHS England and Improvement and other relevant government departments and agencies. Supporting understanding and interpretation locally. Contribute to appropriate service developments and quality improvement projects; managing when required. Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise national or system level initiatives based on local requirements. Other Any responsibility identified during the course of the job. This is an evolving role, and the candidate will need to be flexible and adaptable.