Job Title: Operations Manager - Responsive Repairs
Location: Loughton
Our Responsive Repairs team is growing, and we're seeking an experienced Operations Manager to lead the team.
Ideal candidates will have a strong background in reactive repairs and voids delivery, preferably gained within a main contractor in the housing sector. The role involves overseeing multiple delivery models and working closely with commercial teams to ensure high performance, value, and excellent client service.
What You'll Be Doing:
1. Leading and managing the daily delivery of reactive repairs and voids.
2. Ensuring successful performance across multiple live contracts.
3. Driving operational efficiency and service quality.
4. Collaborating with commercial, client, and delivery teams.
5. Ensuring compliance with health and safety policies and procedures.
6. Monitoring KPIs and analyzing performance data to improve results.
About You:
* Minimum 5 years of experience with a main contractor, preferably in the housing sector.
* Strong leadership and people management skills.
* Proficient in Microsoft Project and Excel.
* Excellent data analysis and performance improvement skills.
* Strong knowledge of health and safety and client engagement.
* Full UK driving licence.
If you believe this role is suitable for you, please apply directly or email us.
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