About Us
Amtivo Group is a forward-thinking organization dedicated to delivering robust and innovative ERP solutions through our Amtivo Connect platform. We pride ourselves on supporting our users and continuously improving our systems to meet evolving business needs. We are now seeking an Application Support Technician to join our dynamic team.
Job Purpose
As the Application Support Technician, you will play a vital role in maintaining the availability, security, and functionality of the Amtivo Connect ERP solution. You will handle support tickets, deliver application enhancements, and ensure seamless system upgrades to optimize user experiences.
Key Responsibilities
Support & Development:
1. Provide responsive and effective support to internal Amtivo Connect users via the Zendesk support system.
2. Progress and resolve application-related support tickets.
3. Develop software using object-oriented programming, primarily in Perl, and occasionally VBScript and SQL.
4. Utilize Perl web frameworks (Dancer, Mojolicious) to enhance Amtivo’s web applications and APIs.
5. Implement improvements using HTML, CSS, and JavaScript.
Collaboration & Enhancement:
1. Liaise with the Group Product Director to address minor bug fixes and product enhancements.
2. Conduct application testing and develop automated test plans.
3. Stay informed on industry trends and emerging technologies, sharing insights with the team.
Project Monitoring:
1. Track project tasks and provide monthly progress updates to the Group Product Director.
2. Manage multiple projects and support tickets simultaneously, ensuring timely delivery.
Success Criteria:
1. Achieve positive internal feedback on support and feature implementation.
2. Minimize downtime and reduce customer support requests by promptly resolving software bugs.
About You
We are looking for a logical thinker with strong organizational skills and attention to detail. You should be adaptable, solution-focused, and able to thrive both independently and within a team environment.
Key Competencies:
1. Strong problem-solving skills with the ability to identify and resolve issues independently.
2. Ability to manage multiple tasks and meet deadlines.
3. Friendly, engaging personality with excellent communication skills.
4. Passion for learning and staying current with technological advancements.
Qualifications and Experience:
1. Experience in object-oriented programming, ideally with Perl.
2. Familiarity with web development technologies (HTML, CSS, JavaScript).
3. Understanding of SQL databases and APIs.
4. Exposure to Zendesk or other ticketing systems is a plus.
5. Eagerness to learn new programming languages and best practices.
How to Apply:
If you’re ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience to recruitment@amtivo.com. We look forward to hearing from you!
At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.
Please Note: We have two roles available. One is Full-Time and one is a 12 Month FTC.
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