NHS AfC:
Band 8aContractPermanentHoursFull time - 37.5 hours per week Job ref914-BSA4844 SiteStella HouseTownNewcastle Upon TyneSalary£53,755 - £60,504 per annumSalary periodYearlyClosing07/11/2024 23:59
Job overview
We are looking for an experienced leader in Digital, Data, and Technology (DDaT) with a strong background in people management within a matrix model to join us as a DDaT People Lead. In this role, you will focus on managing our team of DDaT People Managers. You must have in-depth knowledge of DDaT environments and proven experience leading within a matrix structure. Your leadership will be key in supporting the growth of our People Managers and providing them with the tools to succeed.
We aim to ensure that DDaT remains a great place to work, where colleagues feel proud of their contributions and connected to the NHSBSA. The DDaT People Lead will help foster an environment where colleagues thrive and develop to their full potential.
You will work closely with the Principal DDaT People Lead to advance our vision for the development, engagement, and wellbeing of our DDaT team. In this role, you will help deliver the NHSBSA People Promise and support the directorate in meeting its strategic goals.
What do we offer ?
1. 27 days leave (increasing with length of service) plus 8 bank holidays
2. Flexible working (we are happy to discuss options such as compressed hours)
3. Flexi time
4. Hybrid working model (we are currently working largely remotely)
5. Career development
6. Active wellbeing and inclusion networks
7. Excellent pension (20.6% employer contribution)
8. NHS Car lease scheme
9. Access to a wide range of benefits and high street discounts!
Main duties of the job
As our newest DDaT People Lead, you will form part of our DDaT People Senior Management Team, working closely with our Academy & Development Manager and our established DDaT People Leads. While you focus on the line management and professional development of DDaT People Managers, the other People Leads will be dedicated to supporting managers across the wider directorate to ensure consistent people management practices are applied, as well as working closely with our Lead Delivery Managers in implementing effective people processes and resource management across the matrix model. Together, you will create a cohesive approach that enhances colleague experience and engagement throughout the directorate.
Your role will support the DDaT People Managers with any complex people escalations, while ensuring they also have the knowledge, tools and policies at their disposal to feel empowered to work with autonomy when managing their own teams.
In this exciting role, you will play a vital part in nurturing a positive team culture that promotes innovation and resilience. Your experience in motivating others, building strong relationships, and recognising and celebrating individual strengths that contribute to a successful team is crucial. Your hands-on experience in managing DDaT teams and navigating a matrix model will be key to driving alignment and collaboration.
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for :
Leadership and Management
10. Report to Principal DDaT People Lead and operationally manage the DDaT directorate's day-to-day people functions.
11. Provide clear leadership and direction to DDaT Team Managers, inspiring staff to deliver great service, embrace changes, and meet objectives.
12. Provide communication updates regarding people updates to the directorate, to ensure a consistent message is received
13. Deputise for the Principal DDaT People Lead as required.
Resource and Operational Management
5. Handle resource management for the DDaT team, ensuring appropriate resources are allocated for each service in collaboration with Lead Delivery Managers.
6. Ensure an effective operational structure is in place to meet current and future needs, collaborating with Heads of Service and Heads of Delivery and Consultancy to maintain efficient service within budget.
7. Manage headcount and contractor frameworks within DDaT, working with Lead Delivery Managers, Head of Delivery and Consultancy and the Head of DDaT Capability and Operations to maximise role design and ensure budget compliance. Providing highly complex labour market information as well as internal people data to break barriers to acceptance when negotiating appropriate agency usage vs internal resource, using influence and persuasion skills to gain agreement and cooperation from DDaT leaders.
Policy Implementation and Change Management
8. Implement policies related to appraisal, absence management, disciplinary and grievance processes, performance monitoring, management, and personal development plans.
9. Monitor policy changes and their impact on people, providing support for them to adapt to changes as necessary. Address barriers to understanding around complex people information such as Certificates of Sponsorship, staying abreast of any changes to policy and using strong communication and interpersonal skills to train and reassure team managers with the process, supporting them to handle highly emotive conversations sensitively.
Development and Improvement
10. Utilise expertise to foster ongoing development and improvement for People, working with suppliers to create effective development plans.
11. Enhance the capabilities of team managers and professional leads, enabling them to set objectives and provide professional development for DDaT colleagues.
Recruitment and Onboarding
12. Promote diverse and inclusive recruitment into the DDaT team, ensuring a fair and equitable process is in place, where the right candidate is selected for each role by working closely with internal and external stakeholders. Coordinating appropriate attraction activities and attendance at events to support DDaT recruitment, including presenting to large audiences, and ensuring that any recruitment communications are adapted so that there are no barriers to understanding for a diverse audience.
13. Manage the onboarding and induction process for new colleagues, ensuring a positive experience, making iterations where required to enhance the experience.
Strategy and Planning
14. Work as a senior subject matter expert for people skills, driving changes in line with strategy and ensuring business impact of changes has been fully considered.
15. Collaborate with Communications, Marketing, and SME HR business partners to deliver and embed a people strategy for DDaT.
16. Champion people and deliver improvements in service delivery, working with the Agile Coach, People, and OD Business partner to build support networks and development pathways.
17. Engage in working groups to ensure DDaT have a voice at the table for all People related updates, including leading our external partnerships with industry organisations such as Tech Talent Engine and Dynamo, cascading information back into DDaT to support understanding and to underpin any suggested change.
Career Pathways and Progression
18. Conduct one-to-one reviews and ORO's for the Team Management community, collaborating with Professional Leads to develop valid career pathways.
19. Continuously support Team Management community to ensure ORO’s and one to one reviews are completed with colleagues in direct line management
20. Keep job descriptions up-to-date in line with DDaT Frameworks and ensure each DDaT colleague has a supported career pathway.
21. Work closely with Professional Leads to ensure training is available and meets the needs of a diverse workforce, engage with learning providers to find the most appropriate training, and work closely with the L&OD team to ensure value for money.
Academy Management
22. Operate the academy, recruiting candidates and ensuring individualised development and support plans by working closely with professional leads and key supplier stakeholders, and evaluating the success of academy programmes.
23. Onboarding of apprenticeships, engaging with key stakeholders both internal and external to ensure we secure the right learning provider.
24. Horizon scan on other entry level opportunities that are available to us as we broaden the horizon of DDaT Academy
25. Engage with providers to explore opportunities of promoting NHSBSA DDaT Teams working in collaboration with the Talent
Acquisition team and Comms and Marketing
26. Work with Professional Leads to have a talent pipeline available to ensure retention of the talent as they progress.
In addition to the above accountabilities, as post holder you are expected to :
14. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
15. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
16. Encourage an environment where your own and colleagues’ safety and well-being is promoted.
17. Contribute to a culture which values diversity and inclusion.
18. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to : Principal DDaT People Lead
Responsible for : DDaT Team Managers directly and DDaT colleagues operationally
Key relationships and connections :
19. HR advisors and business partners
20. Extended management team and colleagues
21. Internal NHSBSA colleagues at all levels
22. Internal/external clients and stakeholders
23. Service suppliers
Person specification
Personal Qualities, Knowledge and Skills
Essential criteria
24. Strong communication skills to establish good working relationships with key stakeholders, business partners and internal teams
25. Experience of business planning and overseeing budget requirements
26. Experience and knowledge of HR policies and procedures in line with people management.
27. Translating HR policies and guidance into processes and ways of working
28. Experience of contributing to organisational strategy and operational plans.
29. Excellent interpersonal skills
30. Self-managed and able to work effectively as part of a team or on an individual basis.
31. Ability to see wider implications, consequences and connections for people issues
32. Able to use initiative, multi task and prioritise workload and work to deadlines
33. Strategic thinking
34. Ability to support any change required departmental wide
35. Inspire others and encourage innovation in others
36. Generate clarity and understanding through effective communications & engagement.
Desirable criteria
37. Performance Management
38. IT skills
39. Ability to work effectively across locations
40. Experience working in an Agile environment
Experience
Essential criteria
41. Significant broad relevant management experience, at an operational level in a digital, data or technology team.
42. Managing/ leading multidisciplinary teams in an office and remotely
43. Client and stakeholder relationship management and a good understanding of stakeholder needs.
44. Managing a user/customer focused, quality driven culture.
45. Working within a changing environment and ability to harness others to embrace change.
46. Significant experience in recruitment activity
47. Managing a budget
48. Resource forecasting and management
Desirable criteria
49. Projects and project management techniques
50. Managing and procuring contracts by working alongside a contact management team and strategic sourcing.
Qualifications
Essential criteria
51. An appropriate recognised management qualification equivalent to a degree qualification or significant relevant equivalent experience.
52. Appropriate relevant management experience
Desirable criteria
53. Postgraduate qualification in a relevant subject area.
54. Continuous professional development
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
A copy of our Privacy Notice is available to view at the link below:
NHSBSA Privacy Notice
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