Job Title: Customer Experience Administrator
Location: Outskirts of Hove - free employee parking available!
Contract: Permanent, Full Time
Salary & Benefits:
* Annual Salary: £25,000 - £26,000 + team bonus
* Bonus & Incentives: Bonus scheme, paid training, well being support
* Enhanced Benefits: Hybrid working, dog-friendly office, employee product discounts
* Long-term Rewards: Increased holiday entitlement with long service
Our client is committed to delivering an exceptional customer experience. They're looking for someone passionate about customer satisfaction to join their team!
Key Responsibilities:
* Deliver top-tier customer service by promptly resolving inquiries and issues
* Take ownership of customer requests, ensuring timely and accurate resolutions
* Build strong relationships with customers, providing tailored support and expert guidance
* Utilise your product knowledge to offer advice and elevate the customer experience
* Identify opportunities to improve processes, enhancing service and efficiency
* Collaborate with internal teams to resolve complex issues, ensuring seamless service
* Stay updated on product developments and industry trends through internal training
* Maintain accurate documentation of customer interactions and resolutions
What We're Looking For:
* Experience: Previous customer-facing role experience, ideally in a busy customer service setting
* Communication Skills: Excellent written and verbal communication with a friendly, professional manner
* Problem Solving: Strong problem-solving skills and a commitment to go the extra mile for customers
* Adaptability: Able to thrive in a fast-paced environment and prioritize tasks effectively
* Technical Proficiency: Familiarity with CRM systems and other relevant software
* Attention to Detail: Accurate and thorough when documenting customer interactions
* Positive Attitude: Enthusiastic and passionate about delivering exceptional service
If you're ready to make a difference in customer experience and join a supportive, inclusive team, apply now!
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