Job Description We are looking for a Technical Support Specialist B2B who will play a key role in delivering exceptional technical and commercial support to our valued customers and internal teams. This role requires providing expert advice on our products, creating tailored training, and maintaining an up-to-date knowledge of our motors and controls. You will also assist in ensuring seamless updates to our CRM system and the E-shop while supporting the Regional Sales team with crucial technical information. As a proactive problem-solver, you will identify, diagnose, and troubleshoot technical issues, providing solutions that align with our commitment to quality and customer satisfaction. By fostering strong relationships and effective communication across various channels, you will contribute to maintaining a high level of technical support for both customers and colleagues. The ideal candidate is technically savvy, with a minimum of 2 years’ experience in a technical support role and a natural aptitude for multitasking. With the ability to work independently, prioritize tasks, and remain self-driven, you will thrive in a fast-paced, collaborative environment. IT literacy, including experience with CRM systems, is essential to this role. If you are motivated to make a meaningful impact and are eager to be part of a dynamic team, we encourage you to apply and bring your technical expertise to Somfy. Tasks & Responsibilities Provide advice on our products by giving technical and commercial support by telephone or email; Create and provide product training tailored to Somfycustomers and the internal organization; Maintain and update information on the CRM system; Signal and register quality issues and provide information to the relevant quality Manager; Maintain an up-to-date knowledge of Somfymotors and controls by having a close co-operation with the relevant Somfybusiness groups; Assist with updating the E-shop with relevant product information and documentation; Support the Regional Sales team with Technical information for their customers.