Customer Service Administrator
* Location: Chester Business Park
* Job Type: Full-time
* Salary: £24,000
Join our dedicated Customer Service team at a leading company where quality and exceptional customer experience are at the heart of what we do. As a Customer Service Administrator, you will be instrumental in delivering first-class service through multiple channels, including telephone, email, and Salesforce. This role requires a focus on processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries while adhering to departmental KPIs.
Day to Day of the role:
* Process customer orders efficiently, including entry of serial products and accessory orders, ensuring a smooth workflow.
* Provide advice and investigate customer queries, escalating when necessary to guarantee an exceptional customer experience.
* Stay up to date with product knowledge through regular training sessions.
* Liaise with internal and external departments regarding stock, deliveries, and dispatch of orders, including special requests.
* Identify urgent, late, or problematic orders and flag potential customer complaints or product concerns using Salesforce CRM.
* Support the Customer Service team and Account Managers with orders and queries, taking direction from the Customer Service Manager as needed.
* Identify potential sales opportunities and communicate these to the sales team.
* Strive for first-time resolution of issues to ensure customer satisfaction in line with company policy.
* Represent the company as a market leader and always maintain a professional image.
* Work within the Company’s Quality System and Health & Safety Policy, seeking to enhance procedures where possible.
Required Skills & Qualifications:
* Proficiency in IT skills, particularly MS Office.
* Experience with Salesforce is desirable.
* Excellent call handling abilities.
* Ability to remain composed and maintain a positive attitude under customer pressure.
* Previous customer service experience is essential.
* Knowledge of audiology and/or hearing aid production is desirable but not essential.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional development and training.
* A supportive and collaborative work environment.
* The chance to be part of a company that values quality and customer satisfaction.
To apply for the Customer Service Administrator position, please either apply via the link or reach out to us directly.
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