Job Description
Place
Assistant Roads Operations Manager
14 Bankhead Avenue
Salary: £44, - £52,
Hours: 36 per week
Responsible for the effective management of a group of Team Managers and frontline staff covering an allocated area of work within Road Services. Managing all operational issues at two depots, ensuring that all work is undertaken effectively and efficiently, and in line with the relevant legislation and Council policies and procedures. Ensuring that the work of the service is in line with the needs of communities and regularly liaising with Locality teams to identify emerging issues and priorities.
MAJOR TASKS/JOB ACTIVITIEs
• Aim to deliver services on a ‘right first time’ approach, minimising complaints and maximising customer satisfaction.
• Responsible for the management of staff, including performance management, staff recruitment, people development, management of disciplinary and grievance cases, change management and transition.
• Ensure that Councillors and Senior Council Officials are provided with appropriate and timely information and responses to enquiries about service issues and developments.
• Develop and implement contingencies to minimise disruption in response to situations impacting on service delivery, which may include sever weather, workforce disruption and emergency incidents.
• Proactively investigate and identify the root causes of service under-performance and, in conjunction with Team Managers, identify, plan and undertake appropriate action to address the issue identified.
• Ensure effective communication with staff across a range of locations, and in particular, conducting staff briefings and toolbox talks, and seeking and taking action on feedback.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page