Job Description Role Description As a Solution Lead, you will manage a team of technical specialists and ensure the successful delivery of solutions. You will foster a collaborative team environment, support team members in their tasks, and balance management responsibilities with technical oversight. In many cases, you will manage areas of technology that are owned or hosted by third-party vendors, where opportunities for re-engineering are limited. Additionally, your team may often include third-party colleagues, requiring a focus on effective coordination and relationship management. You’ll work closely with Product Managers and other stakeholders, making strategic decisions that drive the success of projects and initiatives. This role requires both leadership and technical expertise, allowing you to grow into a capable manager while still contributing technically to the success of the area you work in. Key Responsibilities Leadership Lead and support your team, ensuring a collaborative and inclusive dynamic. Provide constructive feedback and recognise team contributions across the organisation. Guide the team in decision-making processes, incorporating feedback and creating space for everyone’s input. Strategy Align technical direction with broader company goals. Collaborate with Product Managers to shape strategic direction. Communicate how the team's work supports company strategy and vision. Collaboration Build strong relationships with peers, including Product Managers and other stakeholders. Lead engineering and configuration decisions, ensuring team input is considered. Communication Provide stakeholders with clear updates on team progress. Ensure team members understand company-wide communications and goals. Management Manage a team of 6-8 individual contributors, or a larger team of 3rd party colleagues, setting development goals and providing continuous feedback. Support the growth of your team, ensuring performance aligns with company expectations. Oversee hiring, onboarding, and address retention concerns. Finances Understand and manage budget and financial forecasts for your team’s projects. Oversee commercial agreements with third-party providers. Technical and Engineering Ensure the technical output from your team meets quality standards. Guide the team in considering architecture, scalability, automation, and other key technical factors. Make key technical decisions, when necessary, while promoting team involvement. Delivery Ensure on-time delivery of high-quality solutions. Remove blockers and organise work effectively to set the team up for success. Define and monitor milestones and deadlines, keeping stakeholders informed of progress. Service Accountability for delivering and maintaining the system and services pertinent to your area. Monitor SLA/OLA performance and oversee efficient incident management. Coordinate patching processes and arrange support schedules. Influence and Visibility Influence company strategies and processes through relationships with key stakeholders. Represent your team and organisation externally, engaging in industry events and contributing to online communities.