University Hospitals of Derby and Burton NHS Foundation Trust
We currently have an exciting opportunity for a Pathway Co-ordinator (Supervisor), within the Imaging Business Unit, University Hospitals of Derby and Burton, primarily based at our Royal Derby Hospital Site for someone to join the Admin and Clerical Team. This role will entail cross site working at our Florence Nightingale Community Hospital site. We see patients attending for Imaging tests across several modalities (Ultrasound, MRI, CT, X-Ray).
You will be expected to support an efficient waiting list service to the consultants and their team in respect of NHS work; work flexibly with or alongside waiting list staff, consultants and other teams as required. Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O' level/GCSE (Grade C or 4/5 or above).
Main duties of the job
1. Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.
2. Responsible for supervising, managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service.
3. You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.
4. You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.
5. Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.
Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.
Closing date of applications: 2 December 2024
Interview date: 16 December 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, both professional and leadership development.
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
Qualifications
* NVQ 3 Administration or demonstrable administration experience.
* Educated to a good standard of Maths or English (GCSE grade 4 and above or O Level grade C and above).
Experience
* Demonstrable experience in admin/clerical role including a wide range of administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.
* Experience of Microsoft office suite (word, excel).
* Experience using Imaging Systems (CRIS) and processes.
* Demonstrates the ability to work autonomously escalating where appropriate.
* Previous supervisory experience.
* Knowledge of Imaging Department.
Planning and Organisational Skills
* Understanding booking/waiting list management.
* Demonstrable experience managing multiple tasks and prioritising workload.
* Demonstrates knowledge of 18 week RTT waiting.
* Demonstrates knowledge of Imaging modalities and waiting list times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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