Site Reliability Engineering Lead - First Direct
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
• Demonstrated experience in establishing and leading a 24/7 support team
• Oversee the scale of owned and consumed services requiring proactive production availability management
• Collaborate with digital and non-digital teams, as well as third parties, to identify, classify, and prioritize production incidents
• Document incident and problem management reviews, inviting all relevant parties to retrospectives
• Manage incident and problem ticket queues daily to ensure timely action on open and aging tickets
• Oversee complex problem cases and ensure collaboration among teams
To be successful in this role you should meet the following requirements:
• Experience as an IT incident manager or IT service manager
• Experience of working in Agile and knowledge of DevOps
• Experience with Manual Incident Support
• Experience in creating and leading a 24/7 incident support team
• Experience of service desk tools and working with legacy systems
This role is based in Leeds or Sheffield.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500