Job overview
This is an exciting opportunity to make a real difference in the field of community care provision across Sutton. This is a one year fixed term contract which can be taken as a secondment or fixed term post.
This role supports the Chief Operating Officer to deliver high quality community based services across Sutton.
The role encompasses oversight of operational performance for 34 services including the exploration of productivity and efficiency and will head up and lead key pieces of transformational work across Sutton Health and Care (SHC) and will deputise for the Chief Operating Officer as and when required.
In particular, the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and the management of SHC's planned care portfolio.
The role contains two key main components; excellent leadership at a Deputy Chief Operating Officer level and the experience of leading and transforming services and pathways as they become integrated into the PCN neighbourhoods in line with the ICP programme of care.
This post will be expected to be part of the on-call system for SHC.
Main duties of the job
The post holder will be responsible for the delivery of SHC's operational performance including productivity and efficiency of planned and unplanned care teams under the employment of ESTH and provide transformational support for service development under the direction of the Chief Operating Officer. This will include the operational management of several key services for SHC and deputising for the Chief Operating Officer as and when required.
The post holder will support the development of new ways of working across Sutton in line with the programmes of work of the Integrated Care Partnership (ICP) Board aligned to PLACE based care and the Alliance agenda.
In particular the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and management of SHC's planned care services.
The role contains two key main components; excellent leadership at a Deputy Chief Operating level and the experience of leading transformation of services and pathways as they become integrated into the PCN neighbourhoods in line with the ICP programme of care.
Working for our organisation
Epsom and St. Helier University Hospitals NHS Trust (ESTH) provides a range of medical services to approximately 500,000 people living across south west London and north east Surrey. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing qualities of life. We cover some of the most prosperous postcodes in the country as well as some of the poorer areas. Together with our NHS colleagues in Surrey, Sutton and Merton we work to make sure that we deliver the best possible care to the communities we serve.
Sutton Health and Care (SHC) was an innovative joint venture launched in 2018 between local partner health and social care organisations, wherein Sutton Community Services were fully integrated to support the delivery of a new model o f care for the people of Sutton.
Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. All partners firmly believe that the alchemy of the partnership will drive transformational change to the benefit of patients and the local healthcare system.
We pride ourselves on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities.
Detailed job description and main responsibilities
Deputy Chief Operating Officer
1. Accountable for the delivery of performance, operational management and delivery of key KPIs within critical service areas
2. Lead for specific projects related to the transformation of SHC including Integrated Care Programme (ICP) work programmes
3. Ability to oversight line management of key community services where there are particular areas of concern or improvements are needed
4. Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations and discussions
5. Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans and performance issues.
Operational Leadership Role
6. Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under-performance
7. Lead responsibility for the financial budget of the respective services to optimise resource management and ensure that the service operates within the agreed contractual financial envelope
8. Identify risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate
9. Minimise boundaries between services, both within and outside the Primary Care Networks (PCNs) to maximise the impact of integrated care pathways
10. Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate
11. Facilitate effective relationships with local stakeholders including local practices, wider partners and the local community
12. Work with clinicians to ensure that the new MDT way of working is embedded as business as usual
13. Lead and manage community staff including recruitment, sickness and absence, appraisal, CPD and performance including working closely with professional leads to further develop skills and capabilities within the teams
14. Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit
15. Ensure that SHC complies with all the relevant policies and procedures that relate to ESTH
16. Be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner
17. Provide the ICP Board and ESTH, as hosts for SHC, with timely reports to provide assurance as to the performance of the respective services including identification of mitigating actions
18. Develop an annual capacity plan, activity profile and operational plan which achieves the key performance, quality and activity targets, monitor and manage this
19. Contribute to the business planning process
20. Participate in the Community out of hours on call rota.
Development and Transformation of Services
21. Support the development of SHC organisational culture and demonstrate agreed values and behaviours
22. Build processes with people as partners in the co-design and co-production of services leading to empowerment of people and involvement in decision making
23. Work collaboratively with health and social care partners to achieve optimal care of people as close to their home as possible
24. Lead and support the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation
25. Embed service improvement methodology and a culture of continuous improvement.
Corporate and Clinical Governance Oversight
26. Maintain and monitor robust corporate governance systems and processes
27. Ensure that community services are focused on the needs of patients and clients
28. Ensure all staff have clear focused objectives that align to the vision of SHC and personal development plans
29. Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve
30. Promote the implementation of key HR initiatives/targets and HR policies/practices
31. Actively promote and encourage training, development and educational opportunities for staff and ensure staff work to the annual training plan developed and any PDP or performance recommendations
32. Ensure appropriate communication and staff involvement structures are in place for all staff
33. Ensure the implementation of ESTH clinical governance, health and safety and risk management policies and plans and monitor compliance and implementation
34. Ensure that SHC uses national assessment, controls assurance, CNST, RPST and Standards for Better Health to improve practice and patient safety
35. Contribute to workforce planning in association with the Chief Nursing Officer and Chief Operating Officer
36. Analyse the service and patient needs for the service and manage these in relation to organisational and staffing issues
Strategic Advice and Leadership
37. Take the lead on specific initiatives in collaboration with operational leads and managers, designated professional or SROs internal or external to the Trust
38. Be responsible for encouraging research and development, both internally and with other organisations as appropriate
39. Contribute to and support the Trust's performance management and personal development review system.
Performance and Quality Standards
40. To review and monitor the KPIs for SHC and for respective services managed in line with the reporting schedule
41. Be responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement is needed
42. Ensure that all clinical services actively promote safe/effective care and provide a positive patient experience as the means of delivering individualised patient care in conjunction with the Chief Nursing Officer.
Clinical Governance and Risk Management
43. Oversight with the Chief Operating Officer and service managers for key performance service line risks (mitigation and management) and corporate risk register
44. Monitor and manage risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy
45. Investigate complaints and prepare initial draft responses on behalf of the service as required.
Staff Management
46. Manage staff in accordance with the Trust's HR policies and procedures.
Person specification
Qualifications and Training
Essential criteria
47. Graduate level or equivalent academic or health care professional qualification
48. Management qualification MBA/Masters level or equivalent or willingness to work towards
49. Evidence of ongoing development as a manager in a particular or chosen field
Desirable criteria
50. MBA or Masters level study or equivalent
51. Professional or clinical qualification
52. Project management certification
Experience
Essential criteria
53. Significant experience at a senior management level in health and/or social care managing staff and services with responsibility to deliver high quality, safe clinical services against KPIs
54. Experience of transformation change in a service or multiagency environment
55. Experience of the procurement and contractual process
56. Experience of managing conflict, staff sickness and performance
57. Experience of effective budget management, delivering to agreed targets
58. Proven ability to integrate and motivate staff to deliver clear outcomes and results
Desirable criteria
59. Experience of managing multiagency teams
Knowledge and Skills
Essential criteria
60. Evidence of effective interpersonal skills with particular ability to liaise with MDT members
61. Evidence of effective negotiating and influencing skills
62. Evidence of ability to lead teams
63. Ability to motivate and influence others
64. Demonstrable innovation and creativity skills to redesign and develop services through transformation
65. Knowledge of the current health and social care agenda
66. Knowledge and experience of managing cultural change
67. Understanding of a range of engagement strategies for working in partnership with patients and carers, partners and workforce
68. Evidence of strong customer focus and a drive to improve services and health status of patients and the public
Desirable criteria
69. Professional coaching and facilitation skills
Personal Qualities
Essential criteria
70. Excellent oral and written communication skills including report writing and presentation skills
71. Ability to work independently and think creatively
72. Ability to collaborate at different levels within the organisation and external partners
73. Ability to manage complex relationships within the local system and find solutions to challenging issues
74. Excellent organisational skills
75. IT skills across a range of applications including MS Office
76. Adaptable and flexible
77. Understanding of working with ambiguity
78. Passionate about improving health and social care outcomes for the local population
79. Demonstrably open to new ideas and a management style that empowers others
80. Political awareness and high emotional intelligence
81. Ability to achieve results and targets and drive for best performance
82. Confidence and resilience
83. Commitment to openness, honesty, inclusiveness and high standards
Other Requirements
Essential criteria
84. Ability to travel across different work bases
85. Flexibility to meet the needs of the service e.g. on call
Desirable criteria
86. Valid UK driving licence and access to car for business purposes
Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
NameLucy BottingJob titleChief Operating OfficerEmail addressl.Telephone number07710 134426