Job Description
Job Title: Catering Operations Manager
Salary: Competitive, up to £60k + performance-related bonus
Location: London
About the Role:
Are you an experienced leader in high-end catering and event management? We’re looking for a dynamic Catering Operations Manager to drive growth and ensure excellence in service delivery. This role is ideal for a motivated professional who thrives in a fast-paced environment and has a proven track record of achieving ambitious revenue goals.
As the Catering Operations Manager, you’ll oversee all aspects of our catering and event services, combining strategic oversight with hands-on leadership. You’ll lead a small, high-performing team to deliver outstanding events and elevate our reputation in the industry.
Key Responsibilities:
* Operational Leadership:
* Lead and inspire a team to meet and exceed performance and revenue goals, taking ownership of operations for a diverse range of events.
* Revenue Growth and Strategy:
* Collaborate on growth strategies to increase revenue from £2 million to £5 million in the next two years, with a longer-term goal of reaching £10 million.
* Client Relationships & Team Support:
* Act as a primary point of contact for clients and the internal team, addressing escalations and proactively meeting client needs.
* Sales & Marketing Collaboration:
* Work closely with sales and marketing teams to pitch to prospective clients, expanding business opportunities in key sectors.
* P&L Accountability:
* Manage budgets, ensuring cost efficiency and profitability, with weekly reporting on performance and financials.
* Innovative Product Development:
* Partner with the sales team and Head Chef to create new catering packages and innovative offerings for client retention and new business.
* High-Quality Event Delivery:
* Oversee event execution, ensuring high standards of quality and client satisfaction.
* Team Development & HR Compliance:
* Manage recruitment, training, and development, ensuring adherence to HR policies and maintaining a motivated team.
About You:
* Proven experience in contract catering and event management, ideally in a high-end environment.
* Strong leadership and team management skills with a client-focused approach.
* Excellent commercial acumen, including budgeting and P&L management experience.
* Passion for innovation and delivering exceptional customer experiences.
Why Join Us?
This role offers the chance to make a significant impact, contributing to ambitious growth targets and setting new standards in catering service excellence. If you’re ready to shape the future of our catering operations and help us reach new heights, we’d love to hear from you.