Dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
The Role:
We're looking for a Client Success Lead to join our Media team on a permanent basis.
You would be supporting stakeholders by applying data science, technology, and process to help retailers better understand and serve their customers. You will work as a respected and trusted client partner, delivering measurable value and fostering satisfaction and engagement that is commensurate with dunnhumby’s renowned reputation.
Key Accountabilities:
1. Develop a deep understanding of dunnhumby’s Retail Media Portal and existing retail media processes by interacting with both product and client teams.
2. Support in building user guides and applying best practices with our different stakeholders: Internal teams (Media Planners, Client Services) and external ones (CPG, Agencies and Retailers).
3. Deliver training and provide ongoing support to in-market champions and external teams of users to promote rapid uptake of the product and ease of use.
4. Identify gaps in ongoing processes and functionalities and work with concerned teams to improve current workflow before the release of a module/channel/process.
5. Nurture strong client relationships and gather insights and feedback from users and product analytics on real-world product use to feed back to Product teams.
6. Monitor key KPIs to understand Product Adoption, Health, User journeys, etc. – identifying key patterns, trends, achievements, and opportunities.
7. Monitor client support to proactively manage and address issues when product expertise is required beyond standard ticket resolution.
8. Maintain all required skills, complete necessary training, and act in line with our values and Code of Business.
Qualifications & Experience:
1. Bachelor’s degree or equivalent in any subject.
2. Experience within Retail Media.
What you can expect from us:
We won’t just meet your expectations. We’ll defy them. You’ll enjoy a comprehensive rewards package you’d expect from a leading technology company, plus a degree of personal flexibility you might not expect. Thoughtful perks include flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition, while maintaining a nimble, small-business feel that gives you the freedom to play, experiment, and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, and dh Thrive as living proof. We want everyone to have the opportunity to shine and perform at their best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.
Our approach to Flexible Working:
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here).
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Global Diversity and Inclusion Questions
At dunnhumby, we utilise our diversity of thought as our competitive edge.
We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.
Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.
We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
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