Description Are you looking for a new role which will help you develop valuable new skills and knowledge within a high-profile business area? Do you have a passion for data analysis and identifying discrepancies? If so, our Measurement Fieldwork Officer role could be a great fit for you. Social Security Scotland is seeking twelve new colleagues to fill Monetary Value of Fraud and Error Measurement Fieldwork Officer roles within the Fraud and Error Unit (FERU). The Unit’s mission is to identify, address, and prevent fraud and error, ensuring the integrity of benefit delivery and supporting public trust in our services. As a Measurement Fieldwork Officer, you will contribute to the safeguarding of vital resources for the people of Scotland who need them. You will develop a wide range of knowledge of all of Social Security Scotland’s benefits and be involved in exciting and high-profile work. You will gather information to support estimation of the value of fraud and error, actively seeking out opportunities to identify any cases requiring correction, handing over to the appropriate teams to action, whilst also contributing to suggested controls to facilitate continuous improvement. In addition, you will have the opportunity to engage closely with colleagues across Social Security Scotland. Responsibilities Responsibilities Carry out designated sample review work over the Monetary Value of Fraud and Error (MVFE) review year October to September. This process will involve a full end-to-end review of all designated cases within a set review week to establish the monetary value of fraud and error in the benefit caseload. Seek to understand the root cause of errors and fraud as well as identifying common trends, taking appropriate action to rectify and collaborate in the development of artefacts, processes, preventative measures and guidance. Ensure risks, trends and payment corrections are handed off to appropriate teams for resolution. Consult with peers to resolve complex cases. Raise awareness to managers of new and emerging risks found during review work. Continuously develop knowledge and expertise in the wide range of benefits administered by Social Security Scotland, as well as the teams and processes that support delivery of these. Make contact with clients by telephone or written contact to discuss their claim. Qualifications Success Profiles Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills: You will demonstrate the following skills within the ODP competency framework If you have any issues in accessing the ODP Framework, please contact the team at recruitmentsocialsecurity.gov.scot Data and Insight – Level: Working Behaviours: Communicating and Influencing – Level 2 Seeing the Big Picture – Level 2 Making Effective Decisions – Level 2 Changing and Improving – Level 2 You can find out more about Success Profile Behaviours her e How to Apply Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 17th February 2025, however this may be subject to change. Information Session We are holding candidate information sessions for this role to provide you with information about the application and interview process as well as further information on the role and team. The session will be held on Tuesday 14 th January 2025 from 12:00 – 13:00 Please join us using the link below to find out more about the role and working for Social Security Scotland. https://teams.microsoft.com/l/meetup-join/19%3ameeting_YjI2ZGUwNjQtNGFlOS00MmNiLWE5NDMtMTIyYWJlYWRlNGFh%40thread.v2/0?context%7b%22Tid%22%3a%220ef77447-1083-4dec-b89f-27c765076840%22%2c%22Oid%22%3a%228fc9e315-248e-419b-ba4b-21ff4ab7fd13%22%7d Expected Timeline (subject to change) Sift – w/c 27th January Interview & Assessment – w/c 17th February Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About Us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitmentsocialsecurity.gov.scot. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information This role is only available to existing permanent Civil Servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitmentsocialsecurity.gov.scot Apply before 21st January 2025 at 23:55 Contact Name - Chloe Keenan Contact e-Mail - Chloe.Keenansocialsecurity.gov.scot