Job summary NCL ICB is looking to recruit a Senior Complex Care Practitioner, who will support the Integrated Care Board (ICB) in driving transformation as well as value for money in planning, commissioning and delivery of Complex Individualised Care for our clients with learning disability and autism (LD&A). The post holder will act as an expert senior Learning Disability nurse providing specialist clinical and care management advice and support for adults with LD&A who have complex needs. This includes clients who are eligible for Continuing Healthcare or being considered for this. The postholder will also act as a point of escalation for complex cases managed by a team of LD Complex Care Practitioners. The post holder will be influential and contribute to standardisation and change in conjunction with wider programmes and projects within the directorate, as required. They will also coordinate care for some of the most complex clients and line manage complex care practitioners as required within the Complex Care Directorate structures. Main duties of the job The post holder will be managed by the Clinical Team Manager and will have formal links with area and hospital social work teams, hospital discharge teams, Integrated learning Disabilities teams and community healthcare teams. The post holder will regularly liaise with local health agencies and the voluntary/independent sector, residential/nursing homes and domiciliary care providers, working with those with LD&A. The post holder will be responsible for liaising with social work colleagues and Learning Disability teams regarding clients who have joint health and social care needs and who require specialist health input, and when necessary, be actively involved in developing care plans and advising on appropriate packages of care. We are therefore looking for someone who has experience of building strong working relationships with suppliers/providers, hence good communication and inter-personal skills are crucial. About us NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington. Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We're committed to improving the health and experience of our patients and residents, working with partners across the NCL Integrated Care System (ICS) - including Councils, providers, GPs and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first. As an ICB, we're focused on: improving outcomes in population health and healthcare tackling inequalities in outcomes, experience, and access enhancing productivity and value for money helping the NHS support broader social and economic development. We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. Date posted 14 February 2025 Pay scheme Agenda for change Band Band 8a Salary £61,927 to £68,676 a year Per annum inclusive of HCA Contract Permanent Working pattern Full-time Reference number 985-NCLICB-CNO_093-B Job locations Laycock PDC Laycock Street Islington N1 1TH Job description Job responsibilities Please see attached for full job description. Main Responsibilities Lead and contribute to delivery of agreed projects for adults with learning disabilities and autism, patients in transition, patients who are under section 117, continuing healthcare or continuing care. Identify and suggest solutions to unblock barriers for service users to ensureequality of access and provision. Contribute to the operational delivery of the Directorate to embed new ways of working. Work with partners to develop individualised commissioning systems and processes which both support a collaborative approach whilst providing transparency of cost, quality and deliver organisational responsibilities. Work with the Head of Complex Care to review, redesign and deliver specific client pathways which are required to provide individualised packages of care, to ensure robust commissioning, and identify gaps and/or over provision in the market. Undertake complex quality surveillance to monitor and manage risks associatedwith clients and providers. To act as an expert nurse and resource for community nurses, GPs, hospital-based nurses and social workers and allied health professionals when undertaking assessments for continuing healthcare, and to provide health advice and information to members of the public and other agencies when required. To provide specialist advice and guidance on all matters pertaining to the National Framework for Continuing Healthcare. Contribute as required to the understanding of gaps in local service provision and work with CCG and Local Authority commissioners to develop the marketplace ensuring that care provision meets clients needs. To educate and inform clients, carers and professionals about eligibility for NHScontinuing healthcare, S117, legislation as it pertains to clients with LearningDisabilities and / or Autism. Undertake assessments and recommend complex packages of care to meet the individuals needs. To participate in teaching/orientation programmes for new health and social carestaff and refresher training for established staff. To educate and share with others the specialised skills and knowledge gained through health care management experience and recognised specialist professional course The postholder will be expected to: Become highly proficient in the use of the ICBs monitoring system Caretrack. This will include maintaining records and pulling of reports for presentations for senior internal and external meetings. Undertake other duties commensurate with the level and responsibilities of the post. Job description Job responsibilities Please see attached for full job description. Main Responsibilities Lead and contribute to delivery of agreed projects for adults with learning disabilities and autism, patients in transition, patients who are under section 117, continuing healthcare or continuing care. Identify and suggest solutions to unblock barriers for service users to ensureequality of access and provision. Contribute to the operational delivery of the Directorate to embed new ways of working. Work with partners to develop individualised commissioning systems and processes which both support a collaborative approach whilst providing transparency of cost, quality and deliver organisational responsibilities. Work with the Head of Complex Care to review, redesign and deliver specific client pathways which are required to provide individualised packages of care, to ensure robust commissioning, and identify gaps and/or over provision in the market. Undertake complex quality surveillance to monitor and manage risks associatedwith clients and providers. To act as an expert nurse and resource for community nurses, GPs, hospital-based nurses and social workers and allied health professionals when undertaking assessments for continuing healthcare, and to provide health advice and information to members of the public and other agencies when required. To provide specialist advice and guidance on all matters pertaining to the National Framework for Continuing Healthcare. Contribute as required to the understanding of gaps in local service provision and work with CCG and Local Authority commissioners to develop the marketplace ensuring that care provision meets clients needs. To educate and inform clients, carers and professionals about eligibility for NHScontinuing healthcare, S117, legislation as it pertains to clients with LearningDisabilities and / or Autism. Undertake assessments and recommend complex packages of care to meet the individuals needs. To participate in teaching/orientation programmes for new health and social carestaff and refresher training for established staff. To educate and share with others the specialised skills and knowledge gained through health care management experience and recognised specialist professional course The postholder will be expected to: Become highly proficient in the use of the ICBs monitoring system Caretrack. This will include maintaining records and pulling of reports for presentations for senior internal and external meetings. Undertake other duties commensurate with the level and responsibilities of the post. Person Specification Education/ Knowledge and Qualifications Essential Equivalent level of experience or educated to masters level. Qualified Registered LD Nurse, with current registration with NMC Must have an understanding of the background to and aims of current healthcare policy related to complex individualised commissioning and appreciate the implications of this on engagement with stakeholders and delivery of services Good understanding of the relationship between NHS England, provider and commissioning organisations. Evidence of continuing professional development Good knowledge of the Who Pays Guidance Good knowledge of the Mental Capacity Act Experience Essential Experience of planning and delivering programmes and projects/services on time. Experience of working with Stakeholders to develop commissioning plans/ service improvement plans for innovation. Experience of managing relationships with a range of different stakeholders. Desirable Experience of working within continuing healthcare, mental health, learning disabilities or children's care Skills & Abilities Essential Must be able to use initiative to decide relevant actions and make recommendations to Manager, with the aim of meeting the Directorate objectives and improving patient care. Able to provide and receive highly complex, sensitive or contentious information and facts and develop a range of options for action. Negotiate with key stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Problem solving skills and ability to respond to sudden unexpected demands. Strategic thinking - ability to anticipate and resolve problems before they arise Communication Essential Ability to effectively deal with a range of internal and external stakeholder from Local authority, NHS England, Patients Communicate effectively with different levels of stakeholders from management, patients, peers, colleagues across the ICB Effort factors Essential Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes Emotional Effort-e.g imparting unwelcome news to staff, stakeholders, patients, staff exposed to difficult/emotional meetings when taking minutes Values and Behaviours Essential Commitment to the values and principles of system working agreed across NCL Ability to actively promote equality, diversity and inclusion within all areas of responsibility Person Specification Education/ Knowledge and Qualifications Essential Equivalent level of experience or educated to masters level. Qualified Registered LD Nurse, with current registration with NMC Must have an understanding of the background to and aims of current healthcare policy related to complex individualised commissioning and appreciate the implications of this on engagement with stakeholders and delivery of services Good understanding of the relationship between NHS England, provider and commissioning organisations. Evidence of continuing professional development Good knowledge of the Who Pays Guidance Good knowledge of the Mental Capacity Act Experience Essential Experience of planning and delivering programmes and projects/services on time. Experience of working with Stakeholders to develop commissioning plans/ service improvement plans for innovation. Experience of managing relationships with a range of different stakeholders. Desirable Experience of working within continuing healthcare, mental health, learning disabilities or children's care Skills & Abilities Essential Must be able to use initiative to decide relevant actions and make recommendations to Manager, with the aim of meeting the Directorate objectives and improving patient care. Able to provide and receive highly complex, sensitive or contentious information and facts and develop a range of options for action. Negotiate with key stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Problem solving skills and ability to respond to sudden unexpected demands. Strategic thinking - ability to anticipate and resolve problems before they arise Communication Essential Ability to effectively deal with a range of internal and external stakeholder from Local authority, NHS England, Patients Communicate effectively with different levels of stakeholders from management, patients, peers, colleagues across the ICB Effort factors Essential Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes Emotional Effort-e.g imparting unwelcome news to staff, stakeholders, patients, staff exposed to difficult/emotional meetings when taking minutes Values and Behaviours Essential Commitment to the values and principles of system working agreed across NCL Ability to actively promote equality, diversity and inclusion within all areas of responsibility Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Central London Integrated Care Board Address Laycock PDC Laycock Street Islington N1 1TH Employer's website https://nclhealthandcare.org.uk/ (Opens in a new tab)