DWP Digital is transforming DWP’s services by unlocking the potential of leading-edge technologies and ways of working. With our partners, we are focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. We want to make it quicker, easier and less costly for DWP’s customers to get the support they need.
Portfolio Management and its community are key in ensuring that decisions surrounding the timing, structure, and prioritisation of projects & programmes are correctly planned, managed and aligned to DWP and Digitals’ vision.
The Head of Portfolio and Delivery Assurance plays an integral role in DWP given its broad span of control and its positioning within a high-profile and complex operating environment. The role ultimately enables the delivery of quality digital services, including c450 digital projects, across DWP’s dynamic and constantly changing operating environment. y changing operating environment.
As Head of Portfolio and Delivery Assurance, the role-holder has various accountabilities across Digitals’ Portfolio (both its operations and the profession), delivery assurance, internal and external governance, and service standards.
The post holder will be part of a wider Senior Leadership Team who, as a collective have a clear role to play in creating the right culture, values and behaviours across Digital Group.
This role importantly involves a large element of operating upwards and out of DWP, at the most senior level, setting direction and driving improvement across multiple work-streams.
As evidenced by the accountabilities, the scope of this role is significant, the role-holder represents a variety of groups at both inward and outward facing forums.
Some key accountabilities include;
* Building commitment and alignment to the Digital Strategy and operating models for the department.
* Building DWP Digital’s reputation as a transparent and expert lead for Digital Services within DWP, Government Digital Service and across government stakeholders.
* Managing of the commercial and technology pipeline to Cabinet Office, HMT and DWP Investment Committee.
* Maintaining the Digital Front Door, a single gateway for all new unplanned digital demand across DWP and Government.
* Operating all Digital governance boards, including Digital Board and Digital Executive Team (DET).
* Leading the Portfolio Professional Community of Practice and its relationship with functional Portfolio teams.
Some notable cross-government activities include:
* Lead DWP Digital’s engagement with CDDO initiatives.
* Provide the gateway and interface between DWP Digital and Cabinet Office, HMT and CDDO.
* Coordinate Digital Pipelines representation at Investment Committee.
* Engage with National Audit Office regarding DWP Annual Audit.
Other key internal responsibilities include but are not limited to;
Portfolio:
* Provide Portfolio and Delivery assurance for DWP’s major change programmes, supporting briefings and business cases and attending Change Portfolio Board.
* Onboard new and emerging areas of work, assuring project inception and ensuring correct levels of assurance are applied.
* Monitor, assure and unblock critical portfolio risks and dependencies.
Delivery Assurance:
* Drive continuous improvement activity through the Digital Governance Centre of Expertise.
* Ownership of various governance boards and the Digital Governance Hub, supporting the effective management of Digital’s financial governance and assurance processes.
Service standard Assessment and Assurance:
* Lead the DWP Service Standard Assessment and Assurance function, delivering assessments into digital teams within DWP and across government.
* Act as subject matter expert on digital transactional services, supporting digital teams on quality assurance and service level requirements for digital service operation.
* Deliver a bespoke, professionalised Level 5 Service Standard qualification within DWP and across government to build and mature assessor capability.
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