Why Greencore? We’re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We employ around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK, supplying all the UK’s food retailers with a wide range of products. Why we embarked on Making Business Easier? Processes have become increasingly complex, increasing both risk and cost, whilst restricting agility. Our customers and the market expect more from us than ever before. The Making Business Easier (MBE) Programme will streamline and simplify core processes, provide easier access to quality business data, and will invest in the right technology to enable these processes. Why is this exciting for your career as a Process Design Lead? The MBE Programme presents an opportunity for technology colleagues to play a central role in an enterprise-wide digital transformation programme. The complexity of this initiative within a FTSE 250 business allows for large-scale problem solving, group wide impact assessment, and supports project delivery to future proof the business. You will be responsible for leading the design, optimisation, and documentation of business processes within the IT Services function, working closely with cross-functional teams to ensure alignment with business objectives, IT service management standards, and industry best practices. What you’ll be doing: Strong background in process design, continuous improvement, and IT service management (ITSM) frameworks (e.g., ITIL). You will improve the efficiency, quality, and effectiveness of our IT services. Leading the design and documentation of end-to-end IT service processes, ensuring alignment with business goals and regulatory/compliance requirements. Working closely with the business to understand process requirements and ensure designs meet stakeholder needs. Documenting all processes, including process flows, SOPs (Standard Operating Procedures), and work instructions. Defining and monitoring key performance indicators (KPIs) for processes to assess efficiency, effectiveness, and service quality. Leading change management and training to ensure high adoption of new working methods. Awareness of industry trends, emerging technologies, and process design methodologies to bring innovative ideas to process improvement. What we’re looking for: Strong experience in IT process design, improvement, or management within a large-scale enterprise IT environment, with proven experience in leading process design and optimization projects. Familiarity with industry frameworks and standards such as ITIL, COBIT, and other ITSM best practices. Experience in managing process changes, including stakeholder engagement, communication, and training. Proven experience in process mapping and business process modeling tools (e.g., Visio, Bizagi, or similar). Strong communication and interpersonal skills to facilitate workshops, deliver presentations, and write clear documentation. Certifications: ITIL Foundation (mandatory); ITIL Expert or Practitioner certification is a plus. Six Sigma or Lean certification, or equivalent process improvement methodology, is a plus. Project Management Professional (PMP) or Agile certification is beneficial. What you'll get in return: Competitive salary and job-related benefits Holidays Car Allowance Annual Target Bonus Pension up to 8% matched Life insurance up to 4x salary PMI Cover Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.