Reporting To: General Manager Contract Type: Part Time Permanent Location: O&M Facility Edgewater Rd, Belfast Working Hours: Part Time (20 hours) - 5 days per week09:30 13:30 Minimum Qualifications: 5 GCSEs including Maths and English (A-C Grade) Minimum Experience: 2 years experience as an Administrative/Clerical Assistant, preferably within the service industry. Desired Experience: Experience in control and upkeep of ISO 9001 quality management documentation Principal Functions Carry out administrative duties for Management and Operations Teams. Write and distribute email correspondence, memos, letters and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Attend meetings and take detailed minutes when required Maintain computerised system of customer service and operations records Assist with control of QA and Procedural Documentation Handle abnormal loads correspondence and maintain register Meeting & Greeting both face to face and over the phone Assist in insurance claim handling and record keeping; Order stationary and maintain stock/supplies Undertake any other duties that may be assigned from time to time Core Competencies and Attributes Strong knowledge of Microsoft Office packages Previous experience of working in a similar clerical or administrative role Excellent telephone manner, with strong communication and interpersonal skills Strong written and oral communication skills High degree of discretion dealing with confidential information ADZN1_UKTJ