Spa Receptionist - 24 hours per week
Send to a Friend Apply Now
Salary: £11.71 per hour
Department: Spa
Location: Birmingham
Published: 21 Jan 2025
Brand: Resorts World Birmingham
Closing Date: 11/02/2025
We are currently recruiting for a fully flexible, hard-working and enthusiastic Spa Receptionist to join our Spa team on a part-time basis.
Key competencies and duties include:
* To undertake front of house duties, including meeting, greeting and attending to the needs of guests.
* Making bookings for walk-in guests as well as checking in guests upon arrival and ensuring all necessary forms are filled out prior to their treatments.
* To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
* To deal with guest requests to ensure a comfortable and pleasant visit.
* To be responsible for accurate and efficient accounts and guest billing processes.
* To assist in keeping the reception area clean and tidy at all times.
Skills and Experience required:
* A friendly and welcoming approach.
* High standards of dress and presentation.
* Ability to remain calm during difficult situations or in a very busy environment.
* Excellent interpersonal skills, including a pleasant telephone manner.
* Flexible and positive attitude to work.
* Warm and professional demeanor.
* A confident and effective communicator, who can demonstrate their ability to converse with a wide variety of guests and colleagues at all levels.
* Must be able to get to and from Resort World Birmingham with ease.
* Must be flexible with all shifts and working on weekends when required.
What We Can Offer:
* Online Discount portal.
* A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
* Life Cover.
* Numerous discounts across Resorts World Birmingham and the NEC Campus.
* Discounts across the wider Genting UK brand.
* Discounted on-site gym membership.
* Discounted bus and rail passes with National Express.
* Pension.
* Uniform provided.
* Employee Assistance Programme.
* Free on-site parking.
* Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
* subject to eligibility
#J-18808-Ljbffr