Job: Customer Delivery Coordinator
Location: West Byfleet, KT14
Salary: Up to £28k per annum
Perm / full time office based
The Customer Delivery Co-ordinators are responsible for ensuring the successful outcome of fast feedback and gathering insight from families and taking ownership of outstanding actions, seeing them through to completion by raising additional orders, liaising with operational teams and confirming family are satisfied with the outcome.
Fast Feedback
Input data into ‘fast feedback’ form in a consistent way, using the prescribed methodology
Highlight any behavioural trends immediately
Track and progress any follow-on work, keeping families updated through to works completion
Suggest ideas for continuous improvement of service
Provide wrap around care to our service families and follow through to completion
Contact 100% of complaints
Input data
Highlight behavioural trends
Suggest ideas for continuous improvement of service
Manage escalations and fast feedback
ake calls from internal customers and provide a resolution
Generate reports
Other Ad-hoc duties
Although you will be responsible for the management of individual cases this role will see you building relationships within the operational teams within your patch to ensure optimal customer experience and service.
Experience
Experience in housing / repairs or a similar envrionment
Customer contact centre, administration, or back-office support ro...