Operations Director - Managed Services & Technology Solutions Why Join This Opportunity? Robertson Sumner is recruiting for a leading managed services and technology solutions provider seeking an Operations Director. This is a unique opportunity to take full ownership of operational excellence, ensuring efficiency, scalability, and best-in-class service delivery. Here’s why this role stands out: Strategic Leadership - Drive operational strategies across IT, Telecoms, and Print services. High-Performance Culture - Lead and develop a results-driven operations team. Innovation & Growth - Play a key role in integrating new services and technologies. Customer-Centric Focus - Enhance service delivery and client satisfaction. Career Progression - A leadership role with board-level visibility and impact. Key Responsibilities: Oversee all operational functions, including helpdesk, engineering, installation, and technical support. Drive continuous improvement strategies to enhance efficiency and service quality. Ensure compliance with company policies, industry regulations, and ISO standards. Collaborate with the sales team to maximise service revenues and customer retention. Lead resource planning and budget management to support long-term growth. Build and maintain relationships with key suppliers, subcontractors, and service providers. Implement automation and data-driven decision-making to optimise operations. Key Attributes Required: Proven leadership experience in operations management within the technology, managed services, or business solutions sector. Strong ability to mentor and develop high-performing teams. Track record of driving operational improvements, cost savings, and efficiency gains. Experience managing remote and multi-site teams at a senior level. Strong financial acumen with experience in budgeting and cost control. Excellent problem-solving skills with a proactive and strategic approach. Knowledge of contract management, supplier negotiations, and service level agreements. Familiarity with operational management software (ERP, CRM) and process improvement methodologies (Prince2, Lean, Six Sigma). This is a fantastic opportunity for a dynamic leader to make a real impact in a growing organisation. If you have the skills and experience to drive operational excellence, apply today