Referrals Management: Accurately complete and process patient referrals to specialists and other healthcare providers. Ensure all referral documentation is complete from beginning to end and submitted in a timely manner Understand the process of each referral and the avenue required to ensure successful completion of referral. Serve as a point of contact for patients, addressing enquiries and providing information as needed regarding referrals. taking ownership of the referrals in ensuring completion from start to finish such as checking rejections and responses to allocate to the correct department. Correspondence Handling: manage correspondences with healthcare providers, patients, and other relevant parties regarding patient care and referrals Ensure all communications from different healthcare providers, practice staff and patient are documented and filed appropriately. Accurate coding of documents when completing scanning and other SystemOne tasks Administrative Support: Assist with general administrative tasks such as scanning, document management of incoming and outgoing letters and other correspondences Support staff with insurances, Third party requests from various companies and organisations. Understand the process of patients accessing their medical health records and giving permission for carers/guardians to access records on their behalf Support the practice team with ad-hoc tasks as required. Team Collaboration: Work closely with medical staff and other administrative personnel to ensure referrals are completed efficiently. Cover Annual Leave and sickness where required for other Admin staff. Participate in team meetings and contribute to continuous improvement initiatives.