Description NOV is looking to recruit a Regional Sales Engineer based in Manchester. Key to this role will be your ability to act as the customer voice to all internal stakeholders, communicating qualified sales opportunities and agreeing achievable delivery dates with timelines to an agreed price level in alignment with both NOV’s and our customer’s business. Your existing technical understanding of engineering processes and products will act as a foundation to you developing critical product knowledge in relation to NOV’s Mixing Technologies and associated products. Crucial to this role will be your ability to drive continual improvement processes, enhancing yours and the sales team’s performance and capabilities, together with your appreciation of the commercial implications of engineering decision-making, you will have success in turning customer-driven requirements into profitable solutions. DUTIES & RESPONSIBILITIES: Liaise with customer accounts, developing a good working relationship and attend to their requirements or requests efficiently and diligently ensuring that customers receive the highest level of customer service from all areas of the organisation. Revenue responsibility for accounts reporting increases and future plans of accounts - maintain open and constant communication with customers to gain information on customers future strategy and communicate back to the management team for future planning. Generate leads by understanding account strategic direction and communicate to wider relevant product line sales team. Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers in the organisation. Achieve internal sales KPIs and metrics – increase quotation to order conversion rates, identify reasons for non-conversion (communicate these to internal stakeholders) and make recommendations for improvement to secure future conversions. Understand and communicate our customers buying patterns/processes, providing reactive and proactive customer support with clear, defined and documented follow up plan. Tight management of account pipeline to ensure accurate revenue forecasting. Create and present regular sales and activity plans including forecasting to present to key stakeholders of the business. Act as main point of contact for key account enquiries, technically evaluating the customer’s requirements and ensuring high quality quotations are produced which meet the customers’ requirements and adhere to the company’s commercial policies. Regularly liaise with the management team where necessary to co-ordinate the correct technical and commercial response to the client. Progress quotations directly with accounts to verify proposals interpret requirements correctly, to ascertain if our proposal is commercially acceptable and to ensure that the company is in the best possible position to win any potential business. Monitor customer issues, feedback, deadlines, and deliverables and ensure customer issues are handled effectively and quickly, adapting, improving and communicating internal processes as and where necessary. Oversee/manage any commercial changes to an order and communication of the same to the Customer. Ensure all quotations for your accounts are handled by the team in accordance with customer requirements. Customer visits, client office based support and travel throughout region of responsibility as and when required. Travel outside of the area of responsibility when required. Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager. Attend industry functions / events and provide detailed feedback. SKILLS & EXPERIENCE REQUIRED Strategic An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills) Capable of keeping abreast of an evolving portfolio of products and services (Technical Learning) Ability to understand the strategic direction of the business in relation to key customers (Strategic Agility) Delivers solutions and decisions that are effective and constructively impact both NOV and our customer’s organisation (Decision Quality & Problem Solving) Operating Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines (Timely Decision Making) Able to apportion time effectively to complete tasks (Priority Setting) Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others) Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs. (Process Management) Confidence Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict Management) Energised by tough challenges and provides direction (Command Skills) Energy Will be energised by challenges and drawn towards opportunities (Drive for Results) Organisational Confident and professional when representing the company in person and in writing (Presentation Skills/ Written Communication) Aspiring and keen to advance within the organisation (Career Ambition) Personal and Interpersonal Imbued with a strong sense of customer focus (internal/external) (Customer Focus) Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to internal and external customers (Managing vision and purpose) Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values) Committed to self-improvement and development through the role in order to achieve career goals (Self- development) Firm and diplomatic when negotiating (Negotiating) QUALIFICATIONS Essential Tertiary education in an Engineering and/or Business discipline. EXPERIENCE Essential Experience in a similar position involving Mixing & mixing Systems / Applications. Working knowledge of the UK mixing Industry and related Sales environment. Desirable Working knowledge of Industrial processes and related Sales environment. SKILLS, TRAINING OR SPECIAL KNOWLEDGE Essential Computer literacy (including good command of Microsoft Excel, Word, Outlook). Working knowledge of Customer Relationship Management (CRM) systems. Desirable Knowledge of mixing technologies and applications where mixing technology is employed. QUALITY ASSURANCE Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions. Contribute to general improvements in the quality and key activities of the department/area. TRAINING Participate in training where required. HEALTH, SAFETY AND ENVIRONMENT Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training, and instruction. To be safety conscious and report any safety hazards to the HSE representative. What NOV can offer you? Health & Wellbeing: Private Medical Insurance | Employee Assistance Programme Finance & Protection: Pension plan | Income protection | Life Assurance | Personal Accident Other flexible benefits available for you and your family through salary sacrifice: Dental Insurance | Healthcare Cash Plan | Partner Life Assurance | Critical Illness | Retail vouchers | Gym membership | Cycle to work | Travel Insurance