Sentinel Fleet Management, part of Guest Motor Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century.
The Group now operates out of 13 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
Employee Benefits
* Paid Overtime
* Increased holiday entitlement with length of service.
* Recruitment incentive awards.
* Cycle to work scheme.
Working Hours
4 on, 4 off, 11 hour shifts
Job Summary
We are looking for a Customer Service Advisor to join our well-established Fleet company in Alfreton. This role is perfect for someone who is ready to hit the ground running and contribute to our commitment to staff retention, progression, and training. If this interests you, please apply today!
Main Duties and Responsibilities
* Provide excellent standards of customer service
* Understand and demonstrate tremendous customer care and rapport building
* Display good listening skills to identify customer needs
* Handle all internet, email, and phone enquiries
* Make and answer calls professionally while adhering to company policies
* Work as part of a team to achieve personal and departmental objectives
* Manage, respond to, and log all incoming email enquiries
* Keep and update reports and call logs
Person Specification
* Customer service experience – within a contact centre or retail/sales
* Ability to deal with emergency vehicle breakdowns and general defects/compliance events
* Liaising with various suppliers to manage cases from start to finish
* Ability to prioritise and identify services required for warranty and damage
* Chasing updates and keeping accurate records of all calls and notes
* Understanding of compliance importance
* Excellent communication skills – via phone and email
* Ability to adapt and work well with people
* Well-spoken with professional and polite mannerisms
* Dedication to longevity and/or progression within the company
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