Customer Service Specialist – Greek
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Duration: 12 months
Location: Chester
Pay: £17/hour PAYE
Position Purpose
* Interact with customers to receive and process orders
* Handle billing and account inquiries.
* Investigate and resolve customer issues
* Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
* Support with preparation of Extract and analyse data.
* Handle escalation from specialists and acting as first line problem solver.
* Escalate to Manager any complex enquiry and collaborate on solution.
Skills Required:
* Business fluent in Greek, required.
* Experience in customer service and logistics would be beneficial.
* Ability to use SAP (SD module) and other Customer Service applications.
* Advance knowledge and use of Office productivity tools
* Ability to identify, analyse and solve problems, with limited guidance.
* Quantitative and analytical skills.
* Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
* Work prioritization and planning. Define long term activity schedule guided by direct manager.
* Co-operate with other teams both internally and with external parties.
* Identify and drive areas for continuous improvement.