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Sales Account Manager - Telematics Division
Competitive base salary + commission
Office based - Crewe
Due to our continued expansion, we have an exciting opportunity for a Sales Account Manager to join our growing Telematics team. We offer a generous commission structure along with exceptional opportunities for progression for the right candidate.
Job Purpose
The role of a Key FB (front book) In Life Account Manager is important to us. You will be responsible for nurturing and maintaining a portfolio of customers that are within the first 12 months of the telematics journey. This makes it really important to understand the drivers behind our customers' behaviours to utilise and maximise our vehicle tracking systems.
What would your day to day look like?
* Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment for the first 12 months of their telematics contract.
* Drive upsell campaigns letting customers take greater advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
* Be the single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help & Training within the application.
* Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.
* Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
What do we expect of you?
* Proactive team player with innovative ideas to inspire client loyalty and adoption.
* Strong interpersonal skills and experience initiating and building positive relationships.
* Commercial acumen with good track record of similar roles responsibilities with significant commercial results.
* Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
* Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
What can you expect of us?
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes:
* 25 days holiday + Bank Holidays
* Performance-related bonus scheme
* Pension
* Life assurance
* Employee fuel card scheme
* Electric Vehicle scheme
* Employee assistance programme
* Wellness and healthcare assistance via 'Help@Hand' by Unum
* 'Cycle to work' scheme
* Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment.
Still curious?
If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
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