Senior Operations Manager - Minimum 6-Month Maternity Cover
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Pixi Inc. Greater London, England, United Kingdom (On-site)
Background:
Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ‘’just had a good night’s sleep’’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real-world experience as a busy working mother of four; therefore, Pixi is truly about multi-tasking, flaw fixing youth – enhancing products for people on the go. Pixi’s mission is the same now as it was on the first day the Pixi boutique opened; to simply bring out the best in everyone - to make everyone look like themselves, only better! Flawless in few fuss-free minutes – that is what Pixi is about!
Key Areas of Responsibility:
* Ensuring goods are delivered and receipted into the warehouses as accurately and efficiently as possible, accountable for all Inbound movements into EMEA.
* Maintaining rolling stock analysis reports, including monthly statistics on sales, inbound receiving and months of holding inventory.
* Regularly reporting on status and KPIs to the UK and US, working to prevent items from going out of stock to assist in meeting customer needs.
* Managing the outbound team to ensure all orders are fulfilled and delivered to retailers on-time, ensuring tracking is recorded in the system.
* Managing sales order allocation and fulfilment in NetSuite, ensuring accuracy in orders sent and dispatched from the warehouse.
* Managing, preparing, and routing customer shipping requirements to the warehouses.
* Representing the operations department in the sales and operations meetings, assisting in “back in stock” updates and opportunities to increase sales and decrease lead times.
* Ensuring all inbound and forecast documents are updated regularly and communicated to the relevant teams on-time including month-end reporting, inbound visibility tracking, the out of stock report, monthly forecasts, and the warehouse split report.
* Managing and maintaining the SKU assemblies in the Pixi system, including the creation and management of Work Orders, building reports and month-end inventory reconciliation for builds.
* Managing stock reconciliation for all Pixi inventory sites weekly, ensuring the Pixi system is accurate to the inventory sites systems and discrepancies are captured and corrected.
* Dealing with chargebacks and customer claim investigations.
* Managing in-house and warehouse stock takes periodically and annually.
* All other responsibilities as assigned.