Customer Service & Administration Coordinator
£25,000 - £27,000
Newcastle
Full Time permanent
9-5.30
Office Based
Benefits
25 days Annual Leave plus bank holidays
Sponsored personal pension plan, which currently will be matched by the company by up to 7.5%
Private Health Care (single cover)
On site Gym (Redhill site only)
Free Parking
Annual bonus based on company and individual performance
Have you lived in the UK for 5 years or longer
An excellent opportunity for a person with a background in Customer Service, promote the company’s services and to control service requests from customers professionally and quickly in order to meet customers’ expectations.
Responsibilities of the Customer Service & Administration Coordinator
• To liaise with the Service Manager to ensure that all service and sales related follow up is undertaken promptly and provides first class customer service
• Administer quotes, service requests, purchase orders and invoices for service accurately and quickly, chasing third parties where necessary.
• Arrange service visits by in house engineers and third-party engineers, providing spares as appropriate, and liaising with all parties, in order to provide an effective service support in line with our strategy and in accordance with warranty and product maintenance commitments
• Compile and issue invoices to clients and ensure correct uploading into finance s...