Field Service Technician - Mechanical/Electrical - Covering Essex OR Cambridgeshire
Location: Field Based (covering either Essex OR Cambridgeshire)
Region: London and South East
Our client, a specialist distributor of maintenance equipment & irrigation systems, are seeking 2 new Field/Mobile Service Technician’s (one to cover Essex area and the other Cambridgeshire), to provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.
The core objective is to respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.
Key Responsibilities
1. To carry out all servicing and repairs on manufacturers equipment as required by customers.
2. Effectively diagnosing repair faults (mechanical, electrical or hydraulic).
3. To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are always represented favourably.
4. To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
5. Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required.
6. To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff.
7. Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment.
8. To escalate more complex issues to the Service Manager with a written job sheet.
9. To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
10. To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills.
Experience Required
1. Ideally, some mechanical/electrical background (more so mechanical - or you may have been fixing military or other vehicles).
2. Excellent communication, both written and verbal.
3. Confident, articulate, and professional speaking abilities.
4. Strong analytical and problem-solving skills.
5. Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
6. Strong knowledge of Microsoft Office.
7. Ability to multi-task.
8. Team Player.
9. Solution driven.
If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, by email to liz@ex-mil.co.uk
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