Customer Services Advisor - Telephony, Wigan
Client:
Location:
Wigan, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
38e3b9b74862
Job Views:
8
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Priority Candidates will be considered in the first instance
We require a number of Customer Service Advisors to join our busy and forward-thinking Customer Service team to support with the delivery of our services. Your role will include dealing with and responding to a range of enquiries such as Housing Benefits, Council Tax and Public Health.
Working as part of a supportive team, you will provide a front-line service answering incoming calls, emails and webchat which may be from vulnerable individuals or be of a sensitive nature. You will provide advice and guidance within specific legislation and be required to capture information on various computer systems.
About you:
We’re looking for someone who is solution-focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.
You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills, and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
Our Customer Service teams deal with approximately 550,000 enquiries every year and is the first point of contact across 18 service areas including Council Tax, Housing Benefits and Public Health.
If you have the drive to support the residents of the Wigan Borough then we’d love to hear from you!
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licensed sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
For an informal discussion about this role, please contact Michelle Horne or Lynsey Marshall on 01942 828662 or e-mail CustomerContact@wigan.gov.uk
Priority candidates Interview date: Week Commencing Monday 21st April 2025
This role is subject to a Basic DBS
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