Job Title: Casework Support Officer
Location: Blaby (Office-based)
Salary: £26,000 - £31,000 (Pro-rata)
Hours of Work: 9:00 am – 5:00 pm, Part-time (4 days per week - Mon, Tue, Thu & Fri)
We are hiring for a Casework Support Officer to join in Blaby. This is an exciting opportunity to work in a political and public service environment where you will support with casework and enquiries. This role is perfect for someone who is passionate about bettering the community and has a strong sense of empathy.
Duties of a Casework Support Officer
In this role, you will be working within the team to support and handle casework matters. You will be responsible for:
Assisting with surgeries and other meetings, including follow-ups
Analysing enquiry patterns and articulating findings in reports and communications
Handling a high volume of standard queries and assisting with complex cases via phone, email, social media, or face-to-face interactions
Drafting responses to constituents and ensuring timely, sensitive, and accurate case resolution
Managing confidential records in line with data protection legislation
Monitoring and responding to social media queries and comments
Gathering relevant information to assist with resolving cases
Logging all cases, tracking progress, and ensuring actions are completed
Assisting with the organisation and delivery of occasional events
Occasionally travelling for work (travel expenses covered)
Skills and Exp...