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Sales Membership Manager - London, London
Client:
Virgin Active
Location:
London, United Kingdom
Job Category:
-
EU work permit required:
Yes
Job Reference:
c52107ffe4ff
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Virgin Active are committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take pride in recruiting only the very best Sales Membership Managers to join our Club teams, supporting the management of our clubs.
As a Sales Membership Manager, you will lead the Experience Team to deliver outstanding members’ and prospects’ experiences daily, exceeding expectations and fostering loyalty.
The Role
* Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
* Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
* Managing membership administration, maintaining accuracy and GDPR compliance.
* Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue, and sales mix, junior memberships, and joining fee budgets.
* Monitor and track all membership results and activity levels on a daily, weekly, and monthly basis using the systems and tools provided.
* Produce accurate, transparent reports and analysis as required by the General Manager, Regional Business Director, and the rest of the business.
* Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
* Strong people management and organisational skills, fostering a cohesive and high-performing team.
* Proven track record of surpassing financial targets, driving success and growth.
* Experience from a Sales/KPI driven background would be ideal.
Benefits
* 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you to take them.
* Access to The Peoples Pension, with our contributions at 3%.
* Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, with the ability to take advantage of our Club V.
* Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
* Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays, and Virgin Media/O2).
* Access to Salary Finance for loans and savings plans, and personal finance expertise.
* BUPA employer assistance programme offers 4 free counselling sessions.
* Complimentary corporate letting services through Dexters to alleviate rental stress.
* Access to ePoints, offering discounts to various retailers.
* Discount on all Academy courses, trained by the very best instructors.
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