Position: Service Desk Technical Analyst, Bridgend
Client: CGI
Location: Bridgend, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 96bc1bd49c89
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Position Description:
Be part of something exciting! CGI drives some of the most ambitious IT careers. We are an established and growing company offering opportunities to work on impactful projects in a supportive, collaborative environment.
Our Service Desk Technical Analyst supports a wide range of organizations, including Council Workers supporting major cities, Government agencies, and large UK commercial businesses.
What you’ll be doing day-to-day:
* Providing technical support for incoming queries related to systems, software, hardware, and networks.
* Problem solving over the phone, ensuring issues are resolved promptly and effectively.
* Logging calls accurately via bespoke applications and following up with clients.
* Identifying opportunities for improvement beyond just problem resolution.
* Taking control of your tasks and setting goals to perform at your best.
You should have the ability to troubleshoot in a busy environment, possess strong written and spoken communication skills, and work independently or as part of a team. Knowledge of Microsoft Operating Systems and Applications is essential.
Previous experience in a Service Desk or similar environment working to SLAs is advantageous but not essential.
Starting Salary & Benefits:
* £23,000 - £24,000 per annum, including 25 days’ annual leave plus Bank Holidays.
* Share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, holiday buy/sell options, and more.
* Hybrid working: 2 days in the office, 3 days at home.
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