Finance Systems Business Support Analyst
Region: EMEA
Practice group: International Operations
Office: Leeds
Position type: Permanent
Summary: We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We’re full service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you.
What to expect: For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity.
Our team: We are looking for an enthusiastic individual to join our Finance Systems Team within the IT function. We are a key support team to the rest of the business and work hard to maintain our reputation of excellent quality and service. Our main customer is Finance but we also work closely with other parts of the business. Our main role is to support and maintain the Practice Management System (SAP) which covers all the main finance areas, as well as the time recording system (Intapp Time).
This is a new role within the team and has responsibility for managing a queue of incoming incidents and requests as well as dealing with some of those business requests using our Practice Management System (SAP), Client and Matter Intake system (Intapp Open), and our time recording system (Intapp Time).
Role and Key Responsibilities: Working as part of a fast-paced and dynamic team, your main remit will be to deal with business requests to update data within our key systems. You will also be responsible for reviewing incidents and requests that come into our team queue and then either dealing with those directly or routing to a more suitable team (in some cases the software support vendor).
The role is all about service and supporting our colleagues around the business and dealing with incidents and requests in a manner which means they can be resolved as efficiently and quickly as possible. For the right person, this is also one of the best parts of the role in that every day there is something new.
Key Responsibilities:
* Take ownership of and action business requests for data updates within the key systems with a focus on accuracy and speed.
* Maintain users within the key systems (starters and leavers).
* Maintain the “Available Hours” data which is used to drive key finance reporting metrics.
* Monitor the support queue and identify and prioritise urgent issues.
* Work collaboratively within the team as well as other support functions to provide a seamless service to the business.
Skills and experience:
* Service focused, putting the customer at the heart of what you do.
* Naturally inquisitive and keen to learn.
* Can communicate clearly and explain complex issues clearly and concisely.
* Technically strong, with experience of using Excel and dealing with high volumes of data.
* Demonstrate analytical skills and attention to detail.
* Excellent verbal and written communication skills.
* Service management in terms of keeping on top of an incoming queue of work and ensuring requests are prioritised and dealt with swiftly.
* Legal industry experience desirable but not essential.
What’s in it for you? At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
* We’re fair, transparent and equitable.
* We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
* We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
* We support your health and performance through our dental, healthcare and wellness support.
* We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
* We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
* We provide experience and opportunity through international and cross-function exposure.
* We provide an opportunity to give back through our pro bono work and community engagement.
* We help you plan ahead through retirement planning, insurance and assurance.
Diversity and inclusion: At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork.
We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach.
Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.
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