My client is a leading social housing contractor committed to maintaining and improving homes for residents. They specialise in repairs, maintenance, and refurbishment projects across the housing sector. We are currently seeking a highly organized and proactive Repairs Administrator to support our growing team and help us deliver an exceptional service to our clients and tenants.
Key Responsibilities:
1. Respond to repair requests from tenants via phone, email, and online portals.
2. Log and process repair jobs into the system, ensuring all relevant details are recorded accurately.
3. Schedule repair works, coordinating with contractors, operatives, and tenants to arrange suitable appointments.
4. Track and monitor the progress of ongoing repairs, ensuring they are completed within agreed timelines.
5. Maintain accurate and up-to-date records of all repair activities, including job status, completion notes, and feedback.
6. Handle inquiries and complaints from tenants in a professional and timely manner, escalating issues when necessary.
7. Assist with the preparation of reports, invoicing, and job documentation.
8. Support the repairs team with any administrative duties as required.
Key Skills & Requirements:
1. Previous experience in an administrative or customer service role (experience in the housing or repairs sector preferred).
2. Excellent organizational skills with a keen eye for detail.
3. Strong communication skills, both written and verbal.
4. Ability to work well under pressure and manage multiple tasks.
5. Proficiency in Microsoft Office (Excel, Word, Outlook) and experience using housing or repairs management software.
6. A problem-solver with a positive and professional attitude.
7. Ability to work both independently and as part of a team.
Why Join Us?
1. Competitive salary and comprehensive benefits package.
2. Training and development opportunities to enhance your career.
3. A collaborative and supportive team environment.
4. A chance to make a positive impact on the lives of tenants in social housing.
Job Info
Job Title: Repairs Administrator
Company: Nuco Solutions Ltd
Location: [Insert Location]
Salary: £24000 - £25000 Per annum Bonuses, Staff discounts and Etc
Posted: [Insert Date]
Closes: [Insert Date]
Sector: Administration
Contract: Permanent
Hours: Full Time
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