Job DescriptionHead of Property Management – East Anglia Property Management Centre based in Great Shelford.We currently have an exciting opportunity running and developing an already successful team of Property Management professionals.As Head of Property Management, you will lead a team of letting specialists, to manage upwards of 2,500 properties, at our Great Shelford Property Management Centre (PMC). Specialising in residential lettings, the teams typically consist of between 15 – 30 people, including Team Manager (s), Senior Property Manager (s) and Property Managers.Head of Property Management responsibilities:To provide clear direction and effective management, seeking to continuously improve your PMC, ensuring it provides a market leading, legally compliant and customer focused service for our Landlords and Tenants. Coordinating urgent and routine repairs and maintenance, your responsibilities will include:
1. Take overall responsibility for the results, performance, effectiveness, and efficiency of your team, ensuring they are conducting their roles in-line with their individual duties and responsibilities
2. Empower your Team Managers to get the best from their teams, through effective coaching and driving development
3. Drive a culture of the customer being at the heart of your team’s day, motivating outbound calling and email backups, using reports to understand a...