We are looking for a highly motivated and enthusiastic individual to come and join the Digital Systems Team. As a System Support Assistant, you will work alongside a team of System Administrators and play a pivotal role in the day-to-day running of the Trust's Patient Administration System and the Trust's Digital Dictation system. You will have the opportunity to invest in your personal and professional growth by learning new skills or expanding existing skills. You will assist with system implementations and upgrades, including testing of software and training delivery.
You must be of a calm disposition with excellent communication skills, be a team player, be able to use your initiative, and work to tight deadlines. A flexible approach to working arrangements is essential to meet service needs, which may on occasion include working evenings, early mornings, or weekends. Ideally, the candidate will hold some operational experience within the National Health Service.
Main duties of the job
To assist in the day-to-day administration of the Trust's Systems managed by the Digital Solutions and Service Delivery Department, including delivery of user training for all levels of staff. To support and assist with data quality across the systems.
Job responsibilities
* Provide day-to-day administration of the CareFlow system.
* Maintain the content and quality of information within the CareFlow system.
* Deliver training across all CareFlow modules and configure new user accounts ensuring appropriate levels of access are observed.
* Assist in the preparation of documentation and training guides.
* Act as first line support for system users providing advice and guidance, resolving software problems where possible.
* Produce a wide range of timely, verified information to meet ad-hoc requirements.
* Ensure scheduled and unscheduled work is coordinated effectively to completion within time scale.
* Ensure through appropriate validation and audit procedures that information produced is based on accurate, timely, and comprehensive data collection.
* Act upon own initiative regarding issues/problems/trends relating to the day-to-day administration of the systems.
* Assist with the ongoing specification and implementation of the CareFlow system across Trust departments.
Person Specification
Education
* Able to demonstrate recent interest in own personal development.
* Educated to GCSE level or equivalent.
Experience
* Detailed working knowledge of Acute Health Sector Systems.
* 3 years of experience working in the NHS.
* Capable of delivering training programmes to all levels of staff.
* Working across organisational boundaries.
* Working knowledge of computer-based and other types of information systems, data collection, and validation.
Skills
* Excellent communication, interpersonal, organisational, and presentation skills.
* Comprehensive knowledge of practical analytical, statistical, and numerical skills.
* Comprehensive range of practical Microsoft products.
* Project Management Prince II/Agile.
Personal Qualities
* Ability to generate and implement ideas.
* Able to work with limited supervision.
* Self-motivated.
* Ability to attend ad-hoc training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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