Call Centre Advisor
OA is looking for a Call Centre Advisor to join our clients dynamic and growing team.
The candidate is expected to provide customer service support for Scheme Members and deal with enquiries from Landlords and Letting/Management Agencies regarding the Scheme.
Location: Borehamwood
Hours: 40 hours per week on a shift basis.
Salary: Up to £26,000 – depending on experience
Call Centre Advisor– Benefits:
1. Life insurance
2. Learning and qualification opportunities
3. Casual dress code
4. Annual leave purchase scheme
5. Private health care
6. Company pension
Call Centre Advisor - Key Responsibilities:
7. Handle enquiries from Agents, Landlords, Tenants, and interested parties via phone, email, Live Chat, and post, meeting performance and quality targets.
8. Process applications for membership, deposit protection, and un-protection using the in-house system.
9. Manage agent renewals, compliance, and credit control.
10. Resolve payment and invoicing issues.
11. Support the Membership Division with renewals, processing, data entry, and calls as needed.
12. Cross-sell Group brand products during interactions.
Call Centre Advisor - Skills and Experience:
13. GCSEs (A-C) in English and Maths or equivalent.
14. Strong customer service skills and clear communication.
15. Minimum of 3 years’ experience working in a call centre environment, making 80-100 calls a day.
16. High attention to detail and quality standards.
17. Basic knowledge of Scheme Rules (training provided).
18. Team player with good relationship-building skills.
19. Proficient in Microsoft Office and quick to learn new systems.
20. Problem-solving skills and effective time management.
21. Experience in property, insurance, or financial services is a plus
If you have strong customer service skills, have experience working in a call centre environment and looking to join a company that supports and offers growth opportunities,