Processing customer sales orders using SAP Completeing customer orders with accuracy Communicate with customers by telephone/email, answering queries and bringing issues to resolve Monitor customer orders and proactively keep customers informed of the order status Provide advice and support to customers regarding the company’s products and services Utilise the internal customer management software to track all order processes Build strong relationships & report with both internal and external customers Advise on company information and processes, as well as deals and promotions (in the future) Work with sales and other departments to ensure on time in full deliveries. Experience Desired: Excellent Customer Service skills with a passion for customer service Computer literate and proficient in Word, Excel, and Outlook Experience using SAP or similar ERP system and Salesforce (Ideally) Minimum of 1 year experience in a similar customer service role