Job Purpose To provide efficient and effective receptionist duties for all offices across Merseyside including offering general advice and dealing with internal and external queries. Key Duties & Responsibilities Answer and screen calls, always delivering a positive client experience. Greet all visitors, welcoming them to Carpenters Group. Managing the internal diary system for all meeting rooms. Deal with meeting requests, allocating appropriate meeting rooms. Manage reception email inbox redirecting to correct departments. Ensure rooms are always presentable and set out in accordance with meeting request. Arrange lunch orders for meetings. Arrange transport for external clients. Provide daily visitor information to Management Team. Input client satisfaction questionnaires. Act as a liaison point for clients and colleagues. Any other ad-hoc duties required supporting Facilities. Ensure all principal accountabilities related to the role are being satisfied. Deal with all matters in an efficient manner and with a pro-active approach. Experience & Knowledge Previous experience working in a busy environment, answering high level of calls. The ability to create and foster a pro-active culture to raise efficiency and productivity. Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge. Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues. Excellent communication and interpersonal skills. Be able to ask clear and precise questions of the customer to ascertain the nature of the call The ability to work as part of a team or on own initiative. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us We are one of the leading providers of insurance and legal services. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to over 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow. Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our culture is what defines us as an organisation and has been built around our 5 core values. We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy